Infrastructure Architect
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Role Introduction
Reports to: Cargo Distribution Manager
The job holder is accountable for implementing our cargo distribution strategies in different area, such as: e-booking, auto-confirmation, booking engines management, GSA & GSSA management, distribution budget & cost as well as digitalization projects to achieve continuous improvement of productivity and efficiency. And job holder is also accountable for supporting Distribution Team to broaden the distribution channels and to increase the agency coverage by communicating with ports. He/She is the contact point with ports to align and achieve our commercial objectives and e-distribution roadmap.
Role Introduction
Reports to: Cargo Distribution Manager
The job holder is accountable for implementing our cargo distribution strategies in different area, such as: e-booking, auto-confirmation, booking engines management, GSA & GSSA management, distribution budget & cost as well as digitalization projects to achieve continuous improvement of productivity and efficiency. And job holder is also accountable for supporting Distribution Team to broaden the distribution channels and to increase the agency coverage by communicating with ports. He/She is the contact point with ports to align and achieve our commercial objectives and e-distribution roadmap.
Responsibilities
- Improve customer experience in online booking platform through improving and increasing usage of Allotment manager as well as other automated distribution tools. (Broaden distribution -> revenue increase)
- Initiate and drive continuous improvement of all distribution channels including Cathay Pacific Cargo flagship website for raising the auto-confirmation ratio (broaden distribution ->revenue increase)
- Articulate the requirement, implement and support distribution projects and being a business lead to ensure vendor deliver planned projects in a timely and cost effective manner
- Consolidating the user requirments from outports to enhance existing booking engines
- Design solutions to cater the unique & special sales practice from different regions, and achieve the global standarization in ultimate goal
- Simplify / standardize / automate Cargo rates distribution and continue enhance a new platform for enabling automated distribution (broaden distribution -> revenue increase)
- Support distribution projects and being a business lead to ensure vendors deliver planned projects in a timely and cost effective manner
- Active communications with worldwide outports sales on new developments on automated distribution tools (improvement on efficiency so as to increase capacity for rev generation)
- Benchmark and keep abreast of industry trend and latest technology of e-channels (so as to improve agent self-service functions so as to increase capacity for rev generation)
- Maintain user guide/business process for worldwide reservation team on e-booking/booking functions (so as to improve agent self-service functions so as to increase capacity for rev generation)
- Assist to formulate worldwide GSA deployment strategies and work closely with outports teams worldwide on GSA contract negotiation/renewal based on the GSA policy. Assess performance of GSA against commission pay-out (to ensure commission payout generate the best possible revenue return)
- Initiate and drive continuous improvement of all distribution channels including Cathay Pacific Cargo flagship website for raising the auto-confirmation ratio (broaden distribution ->revenue increase)
- Articulate the requirement, implement and support distribution projects and being a business lead to ensure vendor deliver planned projects in a timely and cost effective manner
- Consolidating the user requirments from outports to enhance existing booking engines
- Design solutions to cater the unique & special sales practice from different regions, and achieve the global standarization in ultimate goal
- Simplify / standardize / automate Cargo rates distribution and continue enhance a new platform for enabling automated distribution (broaden distribution -> revenue increase)
- Support distribution projects and being a business lead to ensure vendors deliver planned projects in a timely and cost effective manner
- Active communications with worldwide outports sales on new developments on automated distribution tools (improvement on efficiency so as to increase capacity for rev generation)
- Benchmark and keep abreast of industry trend and latest technology of e-channels (so as to improve agent self-service functions so as to increase capacity for rev generation)
- Maintain user guide/business process for worldwide reservation team on e-booking/booking functions (so as to improve agent self-service functions so as to increase capacity for rev generation)
- Assist to formulate worldwide GSA deployment strategies and work closely with outports teams worldwide on GSA contract negotiation/renewal based on the GSA policy. Assess performance of GSA against commission pay-out (to ensure commission payout generate the best possible revenue return)
Requirements
- Bachelor Degree with minimum 5 years of relevant work experiences
- Good Cargo reservation / booking / fulfillment knowledge
- Good project management skills
- Strong analytical and numerical capabilities
- Strong cultural awareness and interpersonal skills. Ability to collaborate and work well with diverse colleagues and clients
- Strong implementation capabilities. Deliver results in timely manner, able to work under high pressure
- Be motivated and willing to learn and take on new initiatives and adopt to change
- Good people management skills and team worker
- Good Cargo reservation / booking / fulfillment knowledge
- Good project management skills
- Strong analytical and numerical capabilities
- Strong cultural awareness and interpersonal skills. Ability to collaborate and work well with diverse colleagues and clients
- Strong implementation capabilities. Deliver results in timely manner, able to work under high pressure
- Be motivated and willing to learn and take on new initiatives and adopt to change
- Good people management skills and team worker
Salary
Negotiable
Benefits
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Validity
Expired