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MANAGER (CUSTOMER SERVICE)

Sino Group
Established in the 1970s, Sino Group, is a leading property developer in Hong Kong with more than 250 buildings with a total area over 80,000,000 sq. ft. in our investment and development portfolio to date. Our core business encompasses the development of residential properties, offices, industrial and retail properties for sale and investment in China (Hong Kong and Mainland), Singapore and Australia. Widely diversified, the Group comprises private companies owned by the Ng Family as well as three listed companies.
 
Our core business is complemented by property services ranging from management to security and environmental services. We are also a major player in hotel and club management as well as car park operations. With a team of over 10,000 dedicated professionals, we are committed to creating better lifescapes.
 
Far East Organization, Sino Group’s sister company, is the largest private property developer in Singapore. Since its establishment in 1960, Far East Organization has provided the island nation with more than 780 properties, including 58,000 private homes, or 1 in 6 private homes in Singapore.
 
Yeo Hiap Seng, another affiliate company, specialises in the food and beverage business in Asia Pacific with over 200 brands. Yeo Hiap Seng has also ventured into real estate development in Singapore and other markets.
 
WHAT WE VALUE
  • Understand the needs of individuals and communities, we put our customer first.
  • Thinking ahead and being proactive ensures our preparedness.
  • Together with our sense of urgency and quest for continuous improvement, we constantly look for ways to surpass the expectations of our stakeholders.
  • We maintain integrity in everything we do.
  • Through humility, we appreciate and respect one another.
  • With strong teamwork, we strive for quality excellence in building our business and our communities.
 
Highlight
MANAGER (CUSTOMER SERVICE)

Ref: DEV-HOS-MCS
Department: Development Division
Location: Tsim Sha Tsui
Responsibilities
The successful candidate will handle complaints, customer enquiries and compile monthly analysis report for improving group performance. He/ She will also formulate strategies and conduct negotiations for settlement of difficult/ massive complaints, serious disputes and claims, including dealing with external parties such as government authorities, pressure groups, media, etc.
Requirements
- Degree holder in Arts, Communications, or equivalent
- 6 years’ experience in Public Relations with minimum 2 years in supervisory role in sizeable companies
- Experience in property developers would be an advantage
- Excellent in written and spoken English and Chinese, including Putonghua
- Good problem solving and interpersonal skills
- Mature, positive and proactive in character
Salary
Negotiable
Benefits
Please Sign in to view relevant information
Location
Validity
Until 2022/01/31 - 15 days left
How to Apply?
Interested parties please Sign in + Apply
(All Personal information will be used for recruitment purpose only)

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