At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Reports to: Digital Manager, Customer & Retail
This position will be responsible to:
- Participating projects related to Asia’s leading travel and lifestyle rewards programme’s core mileage platform. Assist on the formulation of strategic vision and digital platform roadmap, translate business requirements into technology requirements
- Be accountable for end to end development cycle (including operational/production support) for the ecosystem in ensuring high availability of the business capabilities and will also influence continual improvement practices through collaboration with other technology teams
- Coordinate different activities of projects in variance scale. Ensure that the project goals and objectives are accomplished within prescribed time frames, scope and quality
- Working with internal and external stakeholders on various projects, systems changes and service requests
Responsibilities
- Plan and coordinate activities of projects, systems changes and service requests to ensure that goals and objectives are accomplished within prescribed time frames, scope and quality
- Collaborate with internal and external stakeholders to coordinate implementations and technical change requests across variety of systems
- Work with platform end users to understand their requirements and assist in problem solving by providing recommendations
- Capture and consolidate business requirements by understand and liaise with business stakeholders on issues and challenges with suggestion
- Support business/technical process and procedure changes which are completely worked out after project implementation (e.g. production incident handling)
- Play a significant role in long term planning and platform roadmaps, including initiatives geared toward operational excellence by collaborate with IT to drive business and technology innovation to achieve business unit’s strategic plan and business objectives
- Act as key contact point for project implementation and coordinate with internal and external stakeholders/vendors on User Acceptance Testing (UAT)
- Team player with strong communication & interpersonal skills, able to share effectively across different business streams
- Curious, meticulous, self-motivated and strong continuous improvement mindset
- Working knowledge in managing vendors and suppliers and project management a plus
Requirements
- University degree in Computer Science or related discipline
- Minimum 3 years’ relevant experience in IT system related project coordination and development
- Hands on experience in CRM/Loyalty system development projects will be an advantage
- Proven experience of technical solution delivery or application development management with the ability to work collaboratively across business teams, technical teams, UAT teams and external partners
- Ability to analyze information, understand business requirements and rule descriptions
- A highly motivated, dynamic and innovative team player with excellent interpersonal, communications, organizational and problem-solving skills
- Independent, detail-oriented, multitask and able to work under pressure to meet deadline
- Fluency in both written and spoken English and Chinese, Mandarin is a plus
- Experience in loyalty industry is a definite advantage
- Knowledge of Agile Scrum and design thinking will be an advantage
Benefits
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