Retail & eCommerce Executive
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Role Introduction
Reports to: Assistant Manager, Retail & eCommerce
This role is responsible for the daily operations of eCommerce operations, fulfillment and year-end Cathay Pacific merchandise sales operations.
Role Introduction
Reports to: Assistant Manager, Retail & eCommerce
This role is responsible for the daily operations of eCommerce operations, fulfillment and year-end Cathay Pacific merchandise sales operations.
Responsibilities
- eCommerce and fulfillment operations
handle daily fulfillment operations, including order processing, goods receiving, packaging, the dispatch process, custom clearance, goods return and inventory management
follow up with logistics company and partners to ensure on-time delivery
handle after sales cases, return & refund cases
manage goods returned by customers and arrange online staff sale activities
check the delivery status of home delivery orders for invoice payment
prepare reports and data analyses for management review
monitor the performance of logistic company
assist in eCommerce platform system development and implementation
- Year-end Cathay Pacific merchandise sales operation
support the sales operations of year-end Cathay Pacific merchandise on all sales channels
manager the order, distribution and sales operations of year-end Cathay Pacific products on all sales channels
issue Purchase Order (PO) and Stock Transport Order (STO) for internal order and distribution
handle daily fulfillment operations, including order processing, goods receiving, packaging, the dispatch process, custom clearance, goods return and inventory management
follow up with logistics company and partners to ensure on-time delivery
handle after sales cases, return & refund cases
manage goods returned by customers and arrange online staff sale activities
check the delivery status of home delivery orders for invoice payment
prepare reports and data analyses for management review
monitor the performance of logistic company
assist in eCommerce platform system development and implementation
- Year-end Cathay Pacific merchandise sales operation
support the sales operations of year-end Cathay Pacific merchandise on all sales channels
manager the order, distribution and sales operations of year-end Cathay Pacific products on all sales channels
issue Purchase Order (PO) and Stock Transport Order (STO) for internal order and distribution
Requirements
- Bachelor’s degree holder with 3 years of experience in retail and eCommerce
- Solid experience in managing daily eCommerce fulfillment
- Familiar with eCommerce logistics processes and international logistics operation
- Good commercial acumen and strong customer-oriented mindset
- Strong planning, organizing, problem-solving and scheduling abilities
- Strong communication and interpersonal skills
- Sound analytical and numerical skills
- Solid experience in managing daily eCommerce fulfillment
- Familiar with eCommerce logistics processes and international logistics operation
- Good commercial acumen and strong customer-oriented mindset
- Strong planning, organizing, problem-solving and scheduling abilities
- Strong communication and interpersonal skills
- Sound analytical and numerical skills
Salary
Negotiable
Benefits
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Location
Validity
Expired