For IndividualJobs
List All Recommended Job Accounting and auditing Administration and Human Resources Banking / Finance Information Technology Sales / Customer Service / Business Development Frontline
Employers
List All Premium Employer
InsightLocationsFor CompanyProductsKnowledge Clients |About UsContact Us | Sign In Sign Up
For IndividualJobs
List All Recommended Job Accounting and auditing Administration and Human Resources Banking / Finance Information Technology Sales / Customer Service / Business Development Frontline
Employers
List All Premium Employer
InsightLocationsFor CompanyProductsKnowledge Clients |About UsContact Us
Updated News About Us Sign In Sign Up

Cargo Sales Support Executive

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
Role Introduction
To execute the commercial strategies for the city to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.
Responsibilities
Revenue Generation
- Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
- Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
- Provide support to manage capacity to maximise flight revenue
Customer Services
- Coordinate with the outdoor sales team to provide customer-centric solutions to customers
- Answer customers’ inquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
- Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
- Provide superb sales and customer service in all commercial customer touchpoints to drive premium-selling rates and regular business
- Champion Cathay products and provide excellent and consistent product solutions to customers
Efficiency Improvement
- Support the Cargo Manager(s) to implement programs on e-initiatives to drive the penetration of e-Bookings and other Agent Self-Service functions
- Any other reasonable task as requested
Emergency and Accident
Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic qualifications
- Graduation in any field is a minimum
- Diploma / Certification in a relevant business field would be an advantage
Knowledge, skills, training and experience
- Minimum of 2 years’ cargo or airline operations or indoor sales experience
- Prior customer service experience is an advantage
- Good decision making and planning skills
- Excellent communication skills
- Ability to work independently
- Attention to detail
- Ability to multi-task
** Candidates must have the legal right to live and work in India.
Salary
Negotiable
Benefits
Please Sign in to view relevant information
Location
Validity
Expired

More Interesting Contents...

No relevant records
×
Job    Employer    News   
Salary 1,000 - 100,000 Per Month

Search
×
Search
×
Search
×

×