At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
GBS will be Cathay Pacific's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation.
The ultimate purpose of this role is to deliver quality human resources services, in a cost effective and efficient way, to all business units / subsidiaries, employees and external stakeholders.
This role is accomplished by leading a small team to provide inputs to daily operations and projects on, for example:
- Standardisation and simplification of policies and procedures
- Review of existing tools on documentation and information management
- Proposal and implementation of improvement initiatives such as lean, robotics, and ECM
- Improvement of GBS presence throughout internal communication channels
Employee Services team is part of the Hire to Retire (Employee Services) stream which provides services and administration of the end-to-end transactional activities associated with the employee experience for employees and business units in multiple locations. The stream currently covers on-boarding, employee benefits, employee mobility, and off-boarding activities, and the scope is under expansion.
Employee Services Lead is expected to manage the daily operations and improvement initiatives on a 50-50 time-allocation basis.
-Lead the team to provide timely and efficient human resources administrative support to employees, People department, line managers and external stakeholders, ensuring compliance with relevant legislation, corporate/local policies and industry best practice, throughout the Hire to Retire (Employee Services) stream, in accordance with the agreed service level
-Provide regular operational feedback to the Assistant Manager or Manager as well as anticipates and escalates risk matters promptly,
-Act as escalation point for Associate Executives / Executives, assisting with query resolution and case managing complex queries
-Act as the expert in the specialised area and advise the implication / suggestion to different HtR projects. Provide support to ensure delivery of small scale HtR project including but not limited to planning, due diligence, execution, and communication
-Given the management of sensitive data, to maintain confidentiality and observe data protection and associated guidelines where appropriate.
Process improvement initiatives
-Lead small scale HtR services process improvement initiatives within GBS as well as with PPL DEE, business units, IMT to deliver efficiencies and benefits to internal and external customers ensuring compliance with relevant legislation e.g. My Cases, People Hub enhancement
-Undertake any project work relevant to the activities of GBS as requested by the GBS managers
-Document and monitor the relevant HtR services business processes, business rules, metrics and standard operating procedures (SOP) as a result of improvement initiatives
-Coach and support the teams in ensuring the relevant HtR services processes are in accordance with the agreed service levels (SLA) and ensure back-end operations are efficient and effective.
-Be a role model for team members and develop individuals to ensure they reach their maximum potential
-Track, measure and achieve defined department metrics
-Tertiary education in business, HR or relevant discipline
-3+ years of experience in general HR administration within Shared Services environment
-Previous exposure to multi geographical HR administration advantageous
-Well-versed in HK Employment Ordinance and other related legislations
-Proven experience in driving process improvement to enhance operational efficiency including but not limited to LEAN projects
-Ability to multi-task between daily operations and project initiatives in a fast-paced environment
-Ability to research, analyse and summarise HR data to support decision-making
-Good influencing and interpersonal skills to collaborate and work with a diverse group of people to meet goals and objectives
-Demonstration of leadership skills by role-modelling, engaging the team and creating a positive environment
-Capability to work independently with strong sense of responsibility
-Strong written and verbal Chinese (Cantonese) and English communication skills
-Open-minded in adopting technologies
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Min. Yrs. of Experience