At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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We have one permanent full time role in Paris Roissy Charles de Gaulle Airport for Cargo Sales Support Officer to execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.
Responsibilities
Revenue Generation
-Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
-Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
-Provide support to manage capacity in order to maximise flight revenue
Customer Services
-Coordinate with the outdoor sales team to provide customer-centric solutions to customers
-Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
-Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
-Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
-Champion Cathay products and provide excellent and consistent product solutions to customers
Efficiency Improvement
-Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
-Any other reasonable task as requested
E&A
-Emergency and Accident and Crisis Response responsibilities as required
Requirements
Qualifications / Experience
-Academic Qualifications
-High school graduation
Knowledge, Skills, Training and Experience:
-Minimum of 2 years’ cargo or airline operations or indoor sales experience
-Prior customer service experience is an advantage
-Availability to work shift work
-Excellent communication skills
-Demonstrable customer service sense
-Ability to work independently
-Proficiency in the use of Microsoft Office Systems
-Knowledge of CHAMP Cargospot System is an advantage
-The mastery of French and English is essential
Benefits
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Min. Yrs. of Experience
2
