Customer Care Advisor (Part-time)
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers.
Build strong relationship with customers and ensure the generation of maximum revenue through direct channels.
Interpret customer needs, promote Cathay Pacific (CX) services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.
Build strong relationship with customers and ensure the generation of maximum revenue through direct channels.
Interpret customer needs, promote Cathay Pacific (CX) services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.
Responsibilities
- Provide customer service through all Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels
- Assist customers to reserve and make alteration of travel plans
- Guide customer to use our websites and mobile application
- Respond to feedback and general enquiries from worldwide customers
- Recommend travel products, fares and services and provide after-sales support
- Part-time basis with a minimum working hours requirement of 20 hours per week
- Assist customers to reserve and make alteration of travel plans
- Guide customer to use our websites and mobile application
- Respond to feedback and general enquiries from worldwide customers
- Recommend travel products, fares and services and provide after-sales support
- Part-time basis with a minimum working hours requirement of 20 hours per week
Requirements
- Right to work in Hong Kong
- Minimum age of 18
- Good command of written and spoken English
- Good spoken in Cantonese and Mandarin
- Proficiency in PC operation
- Customer service oriented attitude
- Great communication, listening and problem solving skills
- Ability to work as part of a team and independently
- Ability to work organized and focused
- Ability to work under pressure
- Minimum age of 18
- Good command of written and spoken English
- Good spoken in Cantonese and Mandarin
- Proficiency in PC operation
- Customer service oriented attitude
- Great communication, listening and problem solving skills
- Ability to work as part of a team and independently
- Ability to work organized and focused
- Ability to work under pressure
Salary
Negotiable
Location
Validity
Expired