Assistant Manager, Smart Airport - (230220)
Airport Authority Hong Kong manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.
We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.
We care for our people and provide colleagues with a fair, open and supportive workplace.
By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.
Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.
We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.
We care for our people and provide colleagues with a fair, open and supportive workplace.
By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.
Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.
Responsibilities
- Assist in planning and implementing innovative digital experience roadmap, designing a personalized end-to-end travel experience to passengers across different digital channels
- Develop and manage the baggage tracking system and device – MyTAG and MyTAG Pro, as well as designing a seamless and user-friendly baggage arrival notice experience to users
- Design new indoor/ ourdoor positioning and wayfinding experience for travelers via digital means riding on latest technologies and infrastructure, such as iBeacon, Wi-Fi, Geomagnetic and GPS
Liaise and formulate partnership in technology fields, leveraging TravelTech, LifestyleTech, Fintech, Insurtech, etc. for innovative services for travelers
- Design and develop new smart travel experience for passengers for the Three-runway System and the new Airport City
- Work closely with Data Analytics Department to design dashboards for digital channel analytics, and enhance digital experiences by passenger insights and/ or big data
- Manage and monitor other project plans and implementation, with internal user department and technical teams, external contractors/ vendors and partners
- Any ad-hoc duties as required
- Develop and manage the baggage tracking system and device – MyTAG and MyTAG Pro, as well as designing a seamless and user-friendly baggage arrival notice experience to users
- Design new indoor/ ourdoor positioning and wayfinding experience for travelers via digital means riding on latest technologies and infrastructure, such as iBeacon, Wi-Fi, Geomagnetic and GPS
Liaise and formulate partnership in technology fields, leveraging TravelTech, LifestyleTech, Fintech, Insurtech, etc. for innovative services for travelers
- Design and develop new smart travel experience for passengers for the Three-runway System and the new Airport City
- Work closely with Data Analytics Department to design dashboards for digital channel analytics, and enhance digital experiences by passenger insights and/ or big data
- Manage and monitor other project plans and implementation, with internal user department and technical teams, external contractors/ vendors and partners
- Any ad-hoc duties as required
Requirements
- Bachelor’s degree in Business Adminstration, Digital Business, Digital Marketing or E-commerce, Computer Science or Information Technology, Data/ Statistics or related disciplines
- Minimum of 6 years’ experience in aviation/ travel/ hospitality industry, concrete experience in experience innovation and design, project management and delivery in digital-related projects
- Tableau / dashboard / business data-related knowledge will be an advantage
- Open and creative, with an entrepreneurial mindset, proactively identifying opportunities
- Good interpersonal and presentation skills
- Proficient in MS Office applications including Word, Excel and PowerPoint
- Excellent command of both spoken and written English and Chinese
- Minimum of 6 years’ experience in aviation/ travel/ hospitality industry, concrete experience in experience innovation and design, project management and delivery in digital-related projects
- Tableau / dashboard / business data-related knowledge will be an advantage
- Open and creative, with an entrepreneurial mindset, proactively identifying opportunities
- Good interpersonal and presentation skills
- Proficient in MS Office applications including Word, Excel and PowerPoint
- Excellent command of both spoken and written English and Chinese
Salary
Negotiable
Location
Validity
Expired