For IndividualJobs
List All Recommended Job Accounting and auditing Administration and Human Resources Banking / Finance Information Technology Sales / Customer Service / Business Development Frontline
Employers
List All Premium Employer
InsightLocationsFor CompanyProductsKnowledge Clients |About UsContact Us | Sign In Sign Up
For IndividualJobs
List All Recommended Job Accounting and auditing Administration and Human Resources Banking / Finance Information Technology Sales / Customer Service / Business Development Frontline
Employers
List All Premium Employer
InsightLocationsFor CompanyProductsKnowledge Clients |About UsContact Us
Updated News About Us Sign In Sign Up

Reservations and Ticketing Officer (Surabaya, Indonesia)

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
Role Introduction

To maximize direct sales opportunities and grow direct sales revenue as the ‘voice’ (phone/email) of Cathay Pacific.

To promote the Cathay Pacific service, product and brand via the direct channel, interpreting customer needs whilst maintaining a focus on customer retention and service excellence.
Responsibilities
Revenue Generation – Direct and Ancillary Selling
- Promote Cathay Pacific products, up-selling customers to secure higher yield and capture sales opportunities
- Up-sell / Cross-sell on an ad-hoc basis generating ancillary revenue
- Assist to develop and implement the Travel Retail Platform and non-air products as required
- Consistently promote the appropriate Cathay Pacific e-products to encourage self-service and enhance the customer experience
- Actively contribute to the team’s sales targets
Customer Handling and Servicing
- Act as the professional Contact Centre Agent to handle Travel Agent queries across various channels with a Service Straight from the Heart manner
- Be at the ‘front end’ of the business with responsibilities to serve walk-in customers as required and respond to Travel Agents queries/feedback
- Assist direct customers in travel planning, ticketing matters and provide after excellent sales service support
- Process flight disruptions and call-outs to affected customers as required
- Actively contribute to the team’s service level targets
Other
- Participate in continuous improvement projects as required
- Any other reasonable task as requested
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic Qualifications
- Holding a diploma in any major
Knowledge, Skills, Training and Experience
- Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage
- Excellent telephone manner with the ability to connect and build a relationship via telephone
- Strong command of spoken and written English
- Demonstrable passion for excellent customer service in line with the brand promise
- Strong communication, listening and problem solving skills
- Good PC literacy skills in Word, Excel, Internet browsing
Salary
Negotiable
Location
Validity
Expired

Previous...

Customer Contact – (Senior) Command Center Analyst

Next...

Clerical Officer (Branch Operations)

More Interesting Contents...

No relevant records
×
Job    Employer    News   
Salary 1,000 - 100,000 Per Month

Search
×
Search
×
Search
×

×