Airport Authority Hong Kong manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.
We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.
We care for our people and provide colleagues with a fair, open and supportive workplace.
By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.
Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.
Highlight
Operation Officer, Customer Feedback - (220757)
Responsibilities
- Instantly respond to customer enquiries and comments received in Contact Centre via phone calls
- Support enquiries received by new channels such as digital format, apps and social media
- Liaise with subject departments in preparation for replies
- Update dedicated information handbook and database
- Categorize and prepare statistical analysis
- Shift duties required (including overnight, weekends and public holidays)
Requirements
- Degree holder with at least 1 year of working experience, preferably in airline or hospitality industry or customer service related field
- Associate degree or higher diploma holder with at least 3 years of relevant working experience
- Knowledge of contact centre and social media will be an advantage
- Team player with good communication and interpersonal skills
- Pleasant, presentable with strong customer service orientation
- Proficient in English, Cantonese and Putonghua
