Corporate Account Manager
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Report To: Senior Corporate Sales Manager
To achieve and exceed the agreed Corporate sales targets through intelligent use of data. Continuously seek to acquire new business and establish Cathay in new markets, while proactively negotiating and managing existing Global and Local Corporate accounts.
Closing Date: 2022-10-12
Report To: Senior Corporate Sales Manager
To achieve and exceed the agreed Corporate sales targets through intelligent use of data. Continuously seek to acquire new business and establish Cathay in new markets, while proactively negotiating and managing existing Global and Local Corporate accounts.
Closing Date: 2022-10-12
Responsibilities
Revenue generation
- Assist and develop strategies to achieve the agreed sales revenue target that being set
- Lead and coordinate Multi-Market Deals or Oneworld Alliance deals with parties concerned and referred to the related team for further business development
- Actively initiate and follow up on sales actions, obtain sales leads and dynamically seek new business
- Engage in consultative and insightful selling techniques and services with an enhanced focus on new business development
Portfolio Management
- Manage the relationship for Local Office of Global Corporates and Local Corporates
- Service existing portfolio or accounts in order to maintain and grow the value
- Develop and negotiate route deal offer with internal parties, response to RFPs (Request for Proposals), and prepare corporate fare proposal to key executive decision-makers and procurement managers in a timely manner
- Conduct quarterly performance reviews and regular sales visits, presentations, seminars, provide updates on products and services in enhancing sales opportunities and facilitate sales
- Support global sales team for local port’s operation issues to enhance and maintain business relationship at local level
- Maintain corporate profiles, as needed, by understanding and documenting customers' businesses, priorities and goals, and driving prompt resolutions of customer issues to ensure a high level of customer satisfaction
- Ensure that appropriate prioritisation allows for focus on the top revenue generating corporate accounts
- Be the airline’s ambassador within the portfolio to maintain strong relationships ensuring positive strong brand position
General
- Closely monitor the effectiveness of incentive/discount schemes by conducting regular and timely performance reviews in order to maximize available and potential sales opportunities
- Handle enquiries and provide solutions to the unresolved problems raised by corporate customers or client service units in relation to clients' requests or questions.
- Actively promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience in support of corporate travel business
- Utilize Salesforce.com to manage new and existing customers and sales activities
- Utilize PRISM to track the performance of the contracts
- Participate, plan, organise and attend on any sales and marketing activities related to maximise corporate sales revenue opportunities and promoting Cathay Pacific Corporate Programme to the market
- Communicate and liaise with parties concerned, including travel agents and GDS in working out effective sales proposal to capture, lock-in, and expand corporate spending on Cathay.
- Any other reasonable task as requested
- Assist and develop strategies to achieve the agreed sales revenue target that being set
- Lead and coordinate Multi-Market Deals or Oneworld Alliance deals with parties concerned and referred to the related team for further business development
- Actively initiate and follow up on sales actions, obtain sales leads and dynamically seek new business
- Engage in consultative and insightful selling techniques and services with an enhanced focus on new business development
Portfolio Management
- Manage the relationship for Local Office of Global Corporates and Local Corporates
- Service existing portfolio or accounts in order to maintain and grow the value
- Develop and negotiate route deal offer with internal parties, response to RFPs (Request for Proposals), and prepare corporate fare proposal to key executive decision-makers and procurement managers in a timely manner
- Conduct quarterly performance reviews and regular sales visits, presentations, seminars, provide updates on products and services in enhancing sales opportunities and facilitate sales
- Support global sales team for local port’s operation issues to enhance and maintain business relationship at local level
- Maintain corporate profiles, as needed, by understanding and documenting customers' businesses, priorities and goals, and driving prompt resolutions of customer issues to ensure a high level of customer satisfaction
- Ensure that appropriate prioritisation allows for focus on the top revenue generating corporate accounts
- Be the airline’s ambassador within the portfolio to maintain strong relationships ensuring positive strong brand position
General
- Closely monitor the effectiveness of incentive/discount schemes by conducting regular and timely performance reviews in order to maximize available and potential sales opportunities
- Handle enquiries and provide solutions to the unresolved problems raised by corporate customers or client service units in relation to clients' requests or questions.
- Actively promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience in support of corporate travel business
- Utilize Salesforce.com to manage new and existing customers and sales activities
- Utilize PRISM to track the performance of the contracts
- Participate, plan, organise and attend on any sales and marketing activities related to maximise corporate sales revenue opportunities and promoting Cathay Pacific Corporate Programme to the market
- Communicate and liaise with parties concerned, including travel agents and GDS in working out effective sales proposal to capture, lock-in, and expand corporate spending on Cathay.
- Any other reasonable task as requested
Requirements
- 3-5 years of airline commercial or sales experience.
- Good communication and interpersonal skills, able to influence internal stakeholders as well as external clients.
- Proven commercial acumen, numerically literate, analytical and result oriented.
- Self-motivated with the ability to work in teams, as well as independently.
- Ability to work under pressure to meet tight timelines.
- Fluency in written and spoken English, proficiency in Cantonese and Mandarin.
- Proficiency in using the sales tools e.g. salesforce.com, MIDT, and / or PRISM preferred.
- Good communication and interpersonal skills, able to influence internal stakeholders as well as external clients.
- Proven commercial acumen, numerically literate, analytical and result oriented.
- Self-motivated with the ability to work in teams, as well as independently.
- Ability to work under pressure to meet tight timelines.
- Fluency in written and spoken English, proficiency in Cantonese and Mandarin.
- Proficiency in using the sales tools e.g. salesforce.com, MIDT, and / or PRISM preferred.
Salary
Negotiable
Benefits
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Location
Validity
Expired