Assistant Learning Manager, Service Excellence, Premium Service
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Reports to: Learning Manager - Service Excellence and Leadership
This person is responsible for managing the design & development and quality assurance of the assigned training programmes for cabin crew and hospitality/service excellence learning for ground front line teams. They will be responsible for the performance of a training delivery team to ensure high quality training is delivered. This role has a training delivery responsibility of approximately 10-20%.
Closing Date: 2022-10-05
Reports to: Learning Manager - Service Excellence and Leadership
This person is responsible for managing the design & development and quality assurance of the assigned training programmes for cabin crew and hospitality/service excellence learning for ground front line teams. They will be responsible for the performance of a training delivery team to ensure high quality training is delivered. This role has a training delivery responsibility of approximately 10-20%.
Closing Date: 2022-10-05
Responsibilities
- Be responsible for the learning programme content development, updates and evaluations
- On-going review and update existing training materials to ensure relevancy and appropriateness
- Work with assigned business units for on-going data collection and identify learning needs with reports
- Continuously explore opportunities to improve effectiveness of the assigned learning programmes
- Manage performance of the training delivery team through regular in-class observations, provide on-going feedback and development support
- Deliver Train-the-Trainer programmes when required
- Be a part of the training delivery team to deliver training (10%-20%)
- On-going review and update existing training materials to ensure relevancy and appropriateness
- Work with assigned business units for on-going data collection and identify learning needs with reports
- Continuously explore opportunities to improve effectiveness of the assigned learning programmes
- Manage performance of the training delivery team through regular in-class observations, provide on-going feedback and development support
- Deliver Train-the-Trainer programmes when required
- Be a part of the training delivery team to deliver training (10%-20%)
Requirements
- Facilitation and training delivery skills
- In-depth subject matter knowledge
- Role model of customer service and operational excellence
- Flexible and adaptable
- Good organization and planning skills
- Great team lead and ability to manage a team of trainers
- Must embrace learning technology and be a passionate learner
- Experience in customer service, hospitality and/or as a cabin crew an advantage
- Tertiary education
- Good understanding of cabin crew culture and learning style
- Previous experience in Cabin Crew training is an advantage
- At least 5 years work experience in airline industry
- Minimum 3 years training experience
- In-depth subject matter knowledge
- Role model of customer service and operational excellence
- Flexible and adaptable
- Good organization and planning skills
- Great team lead and ability to manage a team of trainers
- Must embrace learning technology and be a passionate learner
- Experience in customer service, hospitality and/or as a cabin crew an advantage
- Tertiary education
- Good understanding of cabin crew culture and learning style
- Previous experience in Cabin Crew training is an advantage
- At least 5 years work experience in airline industry
- Minimum 3 years training experience
Salary
Negotiable
Benefits
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Validity
Expired