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Manager, Customer Service

Airport Authority Hong Kong
Airport Authority Hong Kong manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.
We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.
We care for our people and provide colleagues with a fair, open and supportive workplace.
By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.
Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.
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Manager, Customer Service - (220471)

Closing Date: 2022-08-24
Responsibilities
- Engage potential business partners to promote the sales and services of HKIA VIP Lounge (HKIAL)
- Plan and manage the operation of Government VIP Lounge (GVIPL) and HKIAL
- Ensure the service provisions at GVIPL and HKIAL are up to the required standard
- Liaise with the Government and relevant law enforcement authorities on GVIPL / HKIAL operation issues
- Work closely with business partners including airlines, passenger handling agents, baggage handling agents, catering services vendor and other service contractors for the smooth service delivery at GVIPL / HKIAL
- Facilitate the establishment of an enlarged HKIAL to cater for passenger growth
Requirements
- Bachelor degree in Business Administration, Transportation, Aviation Management, Hospitality Management or related discipline
- At least 8 years' relevant working experience in operation planning, management and promotion of commercial VIP Lounges gained from a sizable organization, of which 3 years must be at supervisory level. Experience in hotel /aviation/ transportation/ hospitality industry is preferred
- Self-initiated, innovative and highly analytical
- Strong interpersonal, communication and presentation skills
- Good command of spoken English and Chinese (including Putonghua)
Salary
Negotiable
Location
Validity
Until 2022/12/31
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