Employee Services Executive
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Reports to: Lead or Assistant Manager
GBS will be Cathay Pacific's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation.
The ultimate purpose of this role is to deliver quality services, in a cost effective and efficient way, to all business units / subsidiaries, employees and external stakeholders.
This role is accomplished by supporting and providing inputs to projects on, for example:
- Standardization and simplification of policies and procedures
- Review of existing tools on documentation and information management
- Proposal and implementation of improvement initiatives such as lean, robotics, and ECM
- Improvement of GBS presence throughout internal communication channels
Closing Date: 2022-08-02
Reports to: Lead or Assistant Manager
GBS will be Cathay Pacific's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation.
The ultimate purpose of this role is to deliver quality services, in a cost effective and efficient way, to all business units / subsidiaries, employees and external stakeholders.
This role is accomplished by supporting and providing inputs to projects on, for example:
- Standardization and simplification of policies and procedures
- Review of existing tools on documentation and information management
- Proposal and implementation of improvement initiatives such as lean, robotics, and ECM
- Improvement of GBS presence throughout internal communication channels
Closing Date: 2022-08-02
Responsibilities
Employee Services team is part of the Hire to Retire (Employee Services) stream which provides services and administration of the end-to-end transactional activities associated with the employee experience for employees and business units. The stream currently covers on-boarding, employee benefits, employee mobility, and off-boarding activities, and the scope is under expansion.
1. Provide timely and efficient people-related administrative support to employees, People department, line managers and external stakeholders, ensuring compliance with relevant legislation, corporate/local policies and industry best practice, throughout the Hire to Retire (Employee Services) stream, in accordance with the agreed service level
2. Undertake the full range of transactional people-related administration responsibilities including but not limited to the following:
o Ensure employee records, both paper-based and electronic, are up to date and accurate.
o Ensure that all employee data is entered into systems in a timely, accurate and consistent manner
o Respond and resolve where possible enquiries, issues and complaints; escalating as appropriate to Lead / Assistant Manager
o Escalate requests to relevant People managers in a responsive, timely and efficient manner
o Establish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropriately
3. Ensure consistent people-related administration support to managers, employees and outside parties, within agreed parameters in order to maximize efficiency, effectiveness and confidence
4. Administer people-related activities within agreed procedures, standards and timescales, as defined by the Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s)
5. Work closely with business units along the Hire to Retire (Employee Services) stream
6. Support Customer Services by providing FAQs and transcripts on general enquiries and resolving specific employee-related enquiries escalated from Customer Services
7. Apply Lean processes to ensure that GBS meets or exceeds customer requirements
8. Participate in process optimization initiatives where needed
9. Given the handling of sensitive data, maintain confidentiality and observe data protection and associated guidelines where appropriate
1. Provide timely and efficient people-related administrative support to employees, People department, line managers and external stakeholders, ensuring compliance with relevant legislation, corporate/local policies and industry best practice, throughout the Hire to Retire (Employee Services) stream, in accordance with the agreed service level
2. Undertake the full range of transactional people-related administration responsibilities including but not limited to the following:
o Ensure employee records, both paper-based and electronic, are up to date and accurate.
o Ensure that all employee data is entered into systems in a timely, accurate and consistent manner
o Respond and resolve where possible enquiries, issues and complaints; escalating as appropriate to Lead / Assistant Manager
o Escalate requests to relevant People managers in a responsive, timely and efficient manner
o Establish a positive rapport with colleagues and customers and to ensure information is communicated clearly and appropriately
3. Ensure consistent people-related administration support to managers, employees and outside parties, within agreed parameters in order to maximize efficiency, effectiveness and confidence
4. Administer people-related activities within agreed procedures, standards and timescales, as defined by the Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s)
5. Work closely with business units along the Hire to Retire (Employee Services) stream
6. Support Customer Services by providing FAQs and transcripts on general enquiries and resolving specific employee-related enquiries escalated from Customer Services
7. Apply Lean processes to ensure that GBS meets or exceeds customer requirements
8. Participate in process optimization initiatives where needed
9. Given the handling of sensitive data, maintain confidentiality and observe data protection and associated guidelines where appropriate
Requirements
- Tertiary education in business, HR or relevant discipline
- 3+ years of experience in general HR administration within General Business
- Services / Shared Services environment, less experience will be considered for junior role
- Ability to multi-task between daily operations and project initiatives in a fast-paced environment
- Ability to collect and evaluate data
- Ability to research and analyse information to support decision-making Customer-centric
- Good influencing and interpersonal skills to collaborate and work with a diverse group of people to meet goals and objectives
- Capability to work independently with strong sense of responsibility
- Strong written and verbal Chinese (Cantonese) and English communication skills
- Open-minded in adopting technologies
- 3+ years of experience in general HR administration within General Business
- Services / Shared Services environment, less experience will be considered for junior role
- Ability to multi-task between daily operations and project initiatives in a fast-paced environment
- Ability to collect and evaluate data
- Ability to research and analyse information to support decision-making Customer-centric
- Good influencing and interpersonal skills to collaborate and work with a diverse group of people to meet goals and objectives
- Capability to work independently with strong sense of responsibility
- Strong written and verbal Chinese (Cantonese) and English communication skills
- Open-minded in adopting technologies
Salary
Negotiable
Benefits
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Validity
Expired