UX / UI Design Lead
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Reports to: UX/UI Design Manager
At Cathay, we have always strived for excellence as one of the leading airlines in the world. We follow a simple philosophy of focusing on the customer to provide an unparalleled User Experience throughout their "whole" journey and believe that "with quality comes loyalty".
The Digital Experience (DEX) team is tasked with defining and driving the future of design in Cathay to ensure that standards of excellence are upheld in all customer experiences. We work closely with business units from the beginning to clarify strategy, conceptualize UX journeys, and create ecosystems to increase cohesiveness and reduce complexity. All the while, we encourage the team to continually push the boundaries and limits of innovation in the best interests of the customer.
DEX is a multi-disciplinary team of Strategists, Designers, Product Managers, Developers, Researchers, and Writers. We are looking for someone who shares our focus in putting the customer first. You will be responsible for working with, and across multiple teams to guide and craft solutions that best cater to the needs of the customer whilst also balancing the growth of the business. You will guide and work with other designers to help them realize the overall vision and help them excel.
UX/UI Leads fight for the team and the business, finding the right balance to deliver the best experiences. They have keen sensibilities for UX/UI design and can break down complex problems into expertly crafted solutions.
In this role, you will need to not only exercise your expertise in UX but also balance and manage the expectations of partner leaders in DEX and the greater business as a whole. Aiming to craft innovative experiences across all Cathay products, so that the passion of brand, craft and design are all upheld to the highest measure.
User Experience has always been at the heart of what we do. With constant learning and understanding of our customers' needs, we have the power to craft the most memorable and exceptional experiences for Cathay customers around the world.
Closing Date: 2022-07-05
Reports to: UX/UI Design Manager
At Cathay, we have always strived for excellence as one of the leading airlines in the world. We follow a simple philosophy of focusing on the customer to provide an unparalleled User Experience throughout their "whole" journey and believe that "with quality comes loyalty".
The Digital Experience (DEX) team is tasked with defining and driving the future of design in Cathay to ensure that standards of excellence are upheld in all customer experiences. We work closely with business units from the beginning to clarify strategy, conceptualize UX journeys, and create ecosystems to increase cohesiveness and reduce complexity. All the while, we encourage the team to continually push the boundaries and limits of innovation in the best interests of the customer.
DEX is a multi-disciplinary team of Strategists, Designers, Product Managers, Developers, Researchers, and Writers. We are looking for someone who shares our focus in putting the customer first. You will be responsible for working with, and across multiple teams to guide and craft solutions that best cater to the needs of the customer whilst also balancing the growth of the business. You will guide and work with other designers to help them realize the overall vision and help them excel.
UX/UI Leads fight for the team and the business, finding the right balance to deliver the best experiences. They have keen sensibilities for UX/UI design and can break down complex problems into expertly crafted solutions.
In this role, you will need to not only exercise your expertise in UX but also balance and manage the expectations of partner leaders in DEX and the greater business as a whole. Aiming to craft innovative experiences across all Cathay products, so that the passion of brand, craft and design are all upheld to the highest measure.
User Experience has always been at the heart of what we do. With constant learning and understanding of our customers' needs, we have the power to craft the most memorable and exceptional experiences for Cathay customers around the world.
Closing Date: 2022-07-05
Responsibilities
- Take on administrative tasks to help run team operations
- Be involved in the hiring process of other team members
- Mentor more junior team members
- Provide oversight across teams and projects
- Exercise deep knowledge in the processes of Business Case Development with
understanding of balancing business needs with user needs
- Partner with and influence executive, engineering, product managers, UX
researchers, privacy, legal, and marketing partners
- Champion design driven mindset in DEX and beyond
- Combine creativity with an awareness of the design elements
- Understand the brand DNA and ideate on inspiring design concepts
- Build modular designs that can be used by development teams to adapt and
implement
- Drive continued evolution of design frameworks and design systems
- Deliver on all aspects of UI/UX design, from strategy to execution.
- Translate user needs, business goals, and technology requirements to drive design
decisions
- Enforce a strong process of validation and testing of ideas before implementing
- Be involved in the hiring process of other team members
- Mentor more junior team members
- Provide oversight across teams and projects
- Exercise deep knowledge in the processes of Business Case Development with
understanding of balancing business needs with user needs
- Partner with and influence executive, engineering, product managers, UX
researchers, privacy, legal, and marketing partners
- Champion design driven mindset in DEX and beyond
- Combine creativity with an awareness of the design elements
- Understand the brand DNA and ideate on inspiring design concepts
- Build modular designs that can be used by development teams to adapt and
implement
- Drive continued evolution of design frameworks and design systems
- Deliver on all aspects of UI/UX design, from strategy to execution.
- Translate user needs, business goals, and technology requirements to drive design
decisions
- Enforce a strong process of validation and testing of ideas before implementing
Requirements
List requirements for the position:
- Minimum 8+ years’ experience as a Sr User Experience Designer, Sr Interaction Designer, or Sr User Interface Designer
- Bachelor's degree in Design / Human-Computer Interaction (HCI), Psychology, or equivalent experience
- Extensive experience in responsive and adaptive design approach
- Proficiency with mobile and tablet design standards / frameworks (iOS, Android and Windows, MacOS)
- Expert level understanding and communication of UX
- Familiarity with design framework and design thinking concepts
- Experience working in a collaborative team environment
- Excellent communication, presentation, and interpersonal skills with the ability to articulate design rationale
- The ability to run design sprints/workshops
- Collaborate with cross-disciplinary teams from strategy, technology, account, and production
- Perform under the pressure of deadlines
- The ability to prototype in HTML/CSS, JavaScript is a plus
- Proficiency in a variety of design and experience tools including but not limited to: Sketch, Figma, Invision, Marvel, Userzoom, Photoshop and Illustrator
- Minimum 8+ years’ experience as a Sr User Experience Designer, Sr Interaction Designer, or Sr User Interface Designer
- Bachelor's degree in Design / Human-Computer Interaction (HCI), Psychology, or equivalent experience
- Extensive experience in responsive and adaptive design approach
- Proficiency with mobile and tablet design standards / frameworks (iOS, Android and Windows, MacOS)
- Expert level understanding and communication of UX
- Familiarity with design framework and design thinking concepts
- Experience working in a collaborative team environment
- Excellent communication, presentation, and interpersonal skills with the ability to articulate design rationale
- The ability to run design sprints/workshops
- Collaborate with cross-disciplinary teams from strategy, technology, account, and production
- Perform under the pressure of deadlines
- The ability to prototype in HTML/CSS, JavaScript is a plus
- Proficiency in a variety of design and experience tools including but not limited to: Sketch, Figma, Invision, Marvel, Userzoom, Photoshop and Illustrator
Salary
Negotiable
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Validity
Expired