Assistant Manager Digital Experience - Mobile App
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Reports to: Digital Experience Manager – Mobile App
This position will involve working as a digital product owner on the Cathay Pacific Mobile App. The successful candidate will be collaborating closely with developers, designers, commercial teams, airport service delivery teams & other stakeholders to help develop deliver a seamless app experience that supports our vision to be one of the the world’s leading service brands.
Closing Date: 2022-07-05
Reports to: Digital Experience Manager – Mobile App
This position will involve working as a digital product owner on the Cathay Pacific Mobile App. The successful candidate will be collaborating closely with developers, designers, commercial teams, airport service delivery teams & other stakeholders to help develop deliver a seamless app experience that supports our vision to be one of the the world’s leading service brands.
Closing Date: 2022-07-05
Responsibilities
- Work with the product manager, stakeholders, designers & development teams to form a deep understanding of our customer’s needs, pain points and potential solutions
- Assist in developing a product roadmap for the app that supports our vision & strategic objectives while prioritising customer experience.
- You’ll be a champion for the customer by collaborating with the design & development team to develop user stories, wireframes, and workflows that solve real problems for our customers
- You’ll ensure development teams are clear about why features are prioritized and that they are motivated to help build products and features that are seamless and drive value to air travelers
- You’ll help define & manage testing and QA processes to ensure the overall quality of the app
- You’ll work with peers across departments to define milestones and ensure on-time and in-scope delivery
- Assist in developing a product roadmap for the app that supports our vision & strategic objectives while prioritising customer experience.
- You’ll be a champion for the customer by collaborating with the design & development team to develop user stories, wireframes, and workflows that solve real problems for our customers
- You’ll ensure development teams are clear about why features are prioritized and that they are motivated to help build products and features that are seamless and drive value to air travelers
- You’ll help define & manage testing and QA processes to ensure the overall quality of the app
- You’ll work with peers across departments to define milestones and ensure on-time and in-scope delivery
Requirements
- Degree holder with more than 3 years of digital product owner/manager experience ideally within a mobile app environment
- Experience working in an agile/scrum environment and working with technical teams to define user stories and acceptance criteria
- Excellent interpersonal skills including an ability to collaborate with and help motivate teams
- Experience using work management platforms such Confluence & Jira
- Experience developing test plans & processes to ensure a high quality product is delivered
- A love for building quality software that delights customers & addresses customer needs
- Passionate about using data and insights during the discovery phase of product development, not as an afterthought
- Asking why is second nature – we want someone who takes time to understand the problem before throwing out a solution
- Able to break down complex problems express them in simple terms to non-technical stakeholders
- An understanding of airline services and products & operation flows is preferred
- Fluent in Cantonese, English & ideally Mandarin
- Industry certifications such as SAFe, CSPO, or PSPO highly desirable
- Experience working in an agile/scrum environment and working with technical teams to define user stories and acceptance criteria
- Excellent interpersonal skills including an ability to collaborate with and help motivate teams
- Experience using work management platforms such Confluence & Jira
- Experience developing test plans & processes to ensure a high quality product is delivered
- A love for building quality software that delights customers & addresses customer needs
- Passionate about using data and insights during the discovery phase of product development, not as an afterthought
- Asking why is second nature – we want someone who takes time to understand the problem before throwing out a solution
- Able to break down complex problems express them in simple terms to non-technical stakeholders
- An understanding of airline services and products & operation flows is preferred
- Fluent in Cantonese, English & ideally Mandarin
- Industry certifications such as SAFe, CSPO, or PSPO highly desirable
Salary
Negotiable
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