Assistant Manager Digital Experience - Ecommerce Platform
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Reports to: Digital Experience Manager – Travel eCommerce
The job holder will act as the eCommerce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.
Closing Date: 2022-07-05
Reports to: Digital Experience Manager – Travel eCommerce
The job holder will act as the eCommerce product owner ensuring initiatives, deliveries can improve customer experience and fit into Cathay’s digital product portfolio.
Closing Date: 2022-07-05
Responsibilities
- Act as eCommerce product owner and responsible for end-to-end dir="ltr">delivery
- Work across different stakeholders (technical/ business teams) to transform business requirements into actionable items to the product development team
- Collaborate with other product owners to define the proposition/primary objective of different booking products within Cathay’s digital product portfolio
- Drive new features according to customer pain points with the support of data
- Understand eCommerce platform capabilities and propose optimal solutions to improve customer’s booking experience
- Work with IT on user stories, to define acceptance criteria and design test cases
- Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
- Responsible for incident investigation and follow up with stakeholders to ensure proper fix/ workaround is in place in a timely manner
- Work across different stakeholders (technical/ business teams) to transform business requirements into actionable items to the product development team
- Collaborate with other product owners to define the proposition/primary objective of different booking products within Cathay’s digital product portfolio
- Drive new features according to customer pain points with the support of data
- Understand eCommerce platform capabilities and propose optimal solutions to improve customer’s booking experience
- Work with IT on user stories, to define acceptance criteria and design test cases
- Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
- Responsible for incident investigation and follow up with stakeholders to ensure proper fix/ workaround is in place in a timely manner
Requirements
- A degree holder in Information Technology, Business or related area with 5 years of experience.
- A minimum of 5 years hands on experience in customer facing digital product development, app development/ loyalty product experience will be a plus
- Customer centric mindset
- Innovative/ creative/ able to think out of the box
- Experience in using data analytic tools
- Strong teamwork and able to collaborate across different teams with good interpersonal skills
- A fast learner and able to adapt to change
- A minimum of 5 years hands on experience in customer facing digital product development, app development/ loyalty product experience will be a plus
- Customer centric mindset
- Innovative/ creative/ able to think out of the box
- Experience in using data analytic tools
- Strong teamwork and able to collaborate across different teams with good interpersonal skills
- A fast learner and able to adapt to change
Salary
Negotiable
Benefits
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Location
Validity
Expired