Project Manager (24 months contract)
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
Location: Hong Kong
Reports to: Customer Care Transformation Programme Manager
The Customer Care Department are currently on a transformation journey. This role is an integral member of the Customer Care transformation team, responsible for business readiness and management of multiple projects and deliverables, contributing towards a wider overarching programme of Customer Care Transformation.
Closing Date: 2022-06-10
Reports to: Customer Care Transformation Programme Manager
The Customer Care Department are currently on a transformation journey. This role is an integral member of the Customer Care transformation team, responsible for business readiness and management of multiple projects and deliverables, contributing towards a wider overarching programme of Customer Care Transformation.
Closing Date: 2022-06-10
Responsibilities
- Plan, direct, and co-ordinate projects to ensure that the project is delivered in line with overarching Programme direction and goals
- Identify, manage and report on project risks, assumptions, issues and dependencies, to ensure quality delivery, within prescribed timeframes and cost parameters
- Prepare project status reports and updates to stakeholders, including preparation of presentation material for Steering Committees
- Drive development of business case proposals or plans to determine time frame, funding requirements, procedures for accomplishing projects, negotiate staffing requirements to various project phases
- Liaise with ETPM (Enterprise Transformation & Portfolio Management) where required to ensure compliance of project management practices
- Actively track and follow up the progress of projects to ensure milestones are being achieved and major issues are being flagged to the relevant stakeholders in a timely manner
- Coach, mentor, motivate and supervise project team members and subcontractors, and influence them to take positive action and accountability for their assigned work
- Foster a continuous learning and cross-team knowledge sharing culture among project delivery groups
- Collaborate with cross-departmental stakeholders to ensure alignment on project goals. Examples include but not limited to BIM (Brand, Insights & Marketing Communications), CED (Customer Experience Design), DGT (Digital), I.T. (Information Technology), Procurement
- Be an advocate of change and act as a role model for change in driving business readiness in projects, including but not limited to challenging current processes and practices and encouraging new ways of working
- Lead projects with a pragmatic approach in balancing operations stability against project delivery, to drive win-win outcomes
- Proactively identify options to solve risks or issues, with associated pros and cons for stakeholder buy-in and decisions
- Identify, manage and report on project risks, assumptions, issues and dependencies, to ensure quality delivery, within prescribed timeframes and cost parameters
- Prepare project status reports and updates to stakeholders, including preparation of presentation material for Steering Committees
- Drive development of business case proposals or plans to determine time frame, funding requirements, procedures for accomplishing projects, negotiate staffing requirements to various project phases
- Liaise with ETPM (Enterprise Transformation & Portfolio Management) where required to ensure compliance of project management practices
- Actively track and follow up the progress of projects to ensure milestones are being achieved and major issues are being flagged to the relevant stakeholders in a timely manner
- Coach, mentor, motivate and supervise project team members and subcontractors, and influence them to take positive action and accountability for their assigned work
- Foster a continuous learning and cross-team knowledge sharing culture among project delivery groups
- Collaborate with cross-departmental stakeholders to ensure alignment on project goals. Examples include but not limited to BIM (Brand, Insights & Marketing Communications), CED (Customer Experience Design), DGT (Digital), I.T. (Information Technology), Procurement
- Be an advocate of change and act as a role model for change in driving business readiness in projects, including but not limited to challenging current processes and practices and encouraging new ways of working
- Lead projects with a pragmatic approach in balancing operations stability against project delivery, to drive win-win outcomes
- Proactively identify options to solve risks or issues, with associated pros and cons for stakeholder buy-in and decisions
Requirements
- Degree qualifications in Information Technology, Business or related area
- Minimum 7 years in project management roles
- Professional project management certification would be preferred (PMP or PRINCE2)
- Proven experience in managing large-scale projects with ability to multitask and manage multiple medium to large projects in a cross-functional environment
- Detailed knowledge of the following disciplines: Project Delivery Life Cycle, Change Management, Vendor Management, Service Transition and Cutover planning
- Proven experience on both agile and waterfall project delivery
- Excellent verbal and written communication skills
- Strong teamwork and interpersonal skills
- Ability to coach, motivate and develop others
- Strong change management expertise preferred
- Excellent influencing and stakeholder management skills
- Ability to work independently and under pressure
- Strong problem solving skills
- Strong attention to detail
- Experience in Contact Centre projects are an advantage
- Minimum 7 years in project management roles
- Professional project management certification would be preferred (PMP or PRINCE2)
- Proven experience in managing large-scale projects with ability to multitask and manage multiple medium to large projects in a cross-functional environment
- Detailed knowledge of the following disciplines: Project Delivery Life Cycle, Change Management, Vendor Management, Service Transition and Cutover planning
- Proven experience on both agile and waterfall project delivery
- Excellent verbal and written communication skills
- Strong teamwork and interpersonal skills
- Ability to coach, motivate and develop others
- Strong change management expertise preferred
- Excellent influencing and stakeholder management skills
- Ability to work independently and under pressure
- Strong problem solving skills
- Strong attention to detail
- Experience in Contact Centre projects are an advantage
Salary
Negotiable
Benefits
Please Sign in to view relevant information
Location
Validity
Expired