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Talent Acquisition Specialist - Service Delivery

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
Location: Hong Kong
Reports to: Talent Acquisition & Employer Branding Manager
The jobholder is accountable for contributing to the design and execution of Service Delivery focused talent acquisition strategies for the organization and for leading assessment and selection activity for this employee groups. The Service Delivery employee group includes Cabin Crew, Call Centre and Customer Service Officer.
The jobholder is also accountable for contributing to the execution of a signature Cathay Pacific candidate experience through all key touch-points.
Candidates with more experience will be considered as Assistant Manager with extended coverage to commercial roles also.

Closing Date: 2022-06-08
Responsibilities
- Act as a brand ambassador to promote our employee value proposition and inspire candidates to join Cathay
- Manage end-to-end recruitment processes from discussing requirements with hiring managers and developing commercially focused, brand enhancing assessment and selection processes, job advertisement creation, sourcing, screening, selecting, offer and onboarding for multiple accounts
- Scope of the team includes both Service Delivery and Customer facing roles (e.g. Cabin Crew, CSO etc)
- Focus on securing high quality candidates within agreed time-to-fill targets
- Execute a professional, brand enhancing candidate experience through all recruitment cycle touch-points
- Support the AM and Talent Acquisition Manager as required, increasingly taking on more commercial or senior roles
- Support the branding team on various Employer Branding projects, e.g. career fairs and talks
- Coordinate recruitment activity for all applicable overseas hires
- Manage internal promotion and progression programmes and activities
- Lead the offer process and work closely with other PPL teams and shared service team to manage the onboarding process
- Assist in development and implementation of policies, procedures and processes related to sourcing, recruiting, promotion, transfer and on-boarding
- Participate in HR / talent acquisition projects
Requirements
- Degree in Human Resources or related discipline
- 3 years relevant experience in HR, with at least 2 years in recruitment
- Experience in mass recruitment or leading high volume recruitment activity
- Good team working and relationship management skills
- Strong planning skills and attention to detail
- Strong customer service skills
- Experience running competency-based and technical interviews and using other assessment and selection tools
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and projects
Salary
Negotiable
Benefits
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