Cargo Services Officer
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hanoi, Vietnam
Role Introduction
Assists with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
Ensures the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance.
Provides support to port management to drive service excellence and delivery of the cargo services strategy.
Closing Date: 2022-05-20
Role Introduction
Assists with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
Ensures the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance.
Provides support to port management to drive service excellence and delivery of the cargo services strategy.
Closing Date: 2022-05-20
Responsibilities
Customer Service
- Support cargo reservations and bookings whilst providing exemplary customer service
- Provide timely vendor notification for on time and delayed flights
- Provide timely shipment status updates to customers
- Help to manage Ground Handling Agent performance and provide guidelines and instructions
- Support the established performance targets through operational oversight and participation
Administrative Support
- Prepare flight documentation for crew and Customs
- Check and review post flight documentation
- Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
- Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
- Any other reasonable task as requested
Ramp Coordinator (RCO)
- Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
- Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
- Ensure safe operations are maintained at times particularly during loading and unloading of freighters
- Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
Safety, Security and Compliance
- Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
- Undertake quality check programmes established by Head Office and participate in audits as required
- Support the Emergency and Accident role as required
- May be designated Operational Duty Holder for the station as required
- Any other reasonable task as requested
E&A
- Emergency and Accident and Crisis Response responsibilities as required
- Support cargo reservations and bookings whilst providing exemplary customer service
- Provide timely vendor notification for on time and delayed flights
- Provide timely shipment status updates to customers
- Help to manage Ground Handling Agent performance and provide guidelines and instructions
- Support the established performance targets through operational oversight and participation
Administrative Support
- Prepare flight documentation for crew and Customs
- Check and review post flight documentation
- Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
- Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
- Any other reasonable task as requested
Ramp Coordinator (RCO)
- Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
- Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
- Ensure safe operations are maintained at times particularly during loading and unloading of freighters
- Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
Safety, Security and Compliance
- Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
- Undertake quality check programmes established by Head Office and participate in audits as required
- Support the Emergency and Accident role as required
- May be designated Operational Duty Holder for the station as required
- Any other reasonable task as requested
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic Qualifications
- High school graduation
Knowledge, Skills, Training and Experience
- Minimum 2 years’ experience in the cargo industry is an advantage
- Strong communication skills
- Natural customer service orientation
- Attentive to detail
- Knowledge of MS Word, Excel and PowerPoint
- High school graduation
Knowledge, Skills, Training and Experience
- Minimum 2 years’ experience in the cargo industry is an advantage
- Strong communication skills
- Natural customer service orientation
- Attentive to detail
- Knowledge of MS Word, Excel and PowerPoint
Salary
Negotiable
Benefits
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Location
Validity
Expired