At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Company Description
Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere.
Join us and discover just how far you can go!
Location: Hyderabad, India
Role Introduction
To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to actively support the port management team to drive service excellence and delivery on the cargo services strategy.
To assist with operational and reservation functions including oversight of suppliers to ensure full compliance with company and regulatory requirements and service levels.
Responsibilities
Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
Provide support to manage capacity in order to maximise flight revenue
- Customer Services
Coordinate with Outdoor Sales to provide customer-centric solutions to customers
Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
Provide superb sales and customer service in all commercial customer touchpoints so as to drive premium-selling rates and regular business
Champion Cathay products and provide excellent and consistent product solutions
Update customers with shipment status in a timely manner, providing solutions as appropriate
- Support Services
Support cargo reservations and bookings, while providing exemplary customer service
Check and review post-flight documentation as required
Prepare post-flight reports in a timely manner
Prepare flight documentation for crew and customs
Provide vendor notification for on-time and delayed flights as required
Provide freighter catering uplift and last-minute changes
Coordinate between engineering, airport operations, air traffic control and vendors
Communicate effectively to internal and external stakeholders, including customers, airport and cargo operations, suppliers, flight crew etc.
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions as required and report issues as appropriate
Coordinate weather diversions at diversion sites as well as support diversion of Cathay Flights when required
Support in an Emergency and Accident role as and when required
Support Station Training activities as instructed by the Area Cargo Manager or Duty Manager
Assist to ensure compliance and conformance to regulatory and internal safety, security, quality, and procedural requirements
Conduct Operational Duty Holder activity if and as specifically required
Support the established performance targets through operational oversight and participation
Assist with crew administration and support matters at the port
Conduct quality check programmes established by Head Office and participate in audits
Assist with various administrative station tasks
Any other reasonable task as requested
- Efficiency Improvement
Support Cargo Manager to implement programmes on e-initiatives to drive the penetration of e-Bookings and other Agent Self-Service functions
- Emergency and Accident
• Emergency and Accident and Crisis Response responsibilities as required
Requirements
- Academic qualifications
Graduate in any field is a minimum
A Diploma / Certification in a relevant field would be an advantage
- Knowledge, skills, training and experience
Minimum 2 years’ experience in the cargo industry would be an added advantage
Prior customer service experience with demonstrable customer service orientation
Excellent communication skills
Highly attentive to detail
Working knowledge in MS Word, Excel and PowerPoint
Good analytical, problem solving and planning skills
Ability to work independently
Knowledge of CHAMP CargoSpot systems is an advantage
Adapts to change easily
** Candidates must have the legal right to live and work in India.
Benefits
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