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Senior Digital Experience Executive, Travel eCommerce

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
Location: Hong Kong

Role Introduction
Reports to: Assistant Manager eCommerce Platform
The job holder will act as the eCommerce platform expert and drive new initiatives, deliveries and support of continuous development for the eCommerce platform.
Responsibilities
- Act as eCommerce platform expert and responsible for end-to-end delivery
- Work across different stakeholders to transform business requirements into actionable items to the product development team
- Monitor usage of eCommerce platform features and identify potential area with use of data
- Thorough understanding of the eCommerce platform capabilities or limitation and propose optimal solutions to improve customer’s booking experience
- Work with IT on user stories, to define acceptance criteria and design test cases
- Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
- Responsible for incident investigation and follow up with stakeholders to ensure proper fix/ workaround is in place in a timely manner
Requirements
- A degree holder in Information Technology, Business or related area with a minimum of 5 years of experience
- A minimum of 3 years hands on experience in customer facing digital product development
- Hands-on experience on 1A Altea Carrier Preferred Display (CPD) or booking engine is preferred
- Hands-on experience in Agile methodology and use of Jira and Confluence
- Experience in using data analytic tools
- Strong teamwork and able to collaborate across different teams with good interpersonal skills
- A fast learner and able to adapt to change
- Detail oriented and have a high quality assurance mindset
Salary
Negotiable
Benefits
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