Strategic Engagement Manager
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Role Introduction
Reports to: Head of Strategic Engagement
Reporting to Head of Strategic Engagement, Strategic Engagement Manager is a communicator between Cathay Pacific and key stakeholders including government officials of The Chinese Mainland and HKSAR, political parties, lawmakers, KOLs and celebrities. This position also responsible for the planning and execution of stakeholders’ engagement programmes and action plans for fostering public support and mitigate risks, so as to facilitate the implementation of corporate projects and initiatives.
Role Introduction
Reports to: Head of Strategic Engagement
Reporting to Head of Strategic Engagement, Strategic Engagement Manager is a communicator between Cathay Pacific and key stakeholders including government officials of The Chinese Mainland and HKSAR, political parties, lawmakers, KOLs and celebrities. This position also responsible for the planning and execution of stakeholders’ engagement programmes and action plans for fostering public support and mitigate risks, so as to facilitate the implementation of corporate projects and initiatives.
Responsibilities
- To assist Head of Strategic Engagement in the formulation of strategic engagement plan to foster positive relationships with key stakeholders as their primary point of contact, ensuring stakeholders remain satisfied with our services.
- To establish networks and build up rapport with stakeholders to facilitate the communication between them and the company, including to act as a contact point for stakeholders, especially for local political heavyweights.
- To coordinate and facilitate replies to enquiries, requests and complaints received from the Legislative Council, Government Departments and the public.
- Responsible for solving any issue that key stakeholders experiences with CX.
- Oversee the stakeholder databases to ensure all data are essential and updated.
- Critically evaluate data and information collected from stakeholders to identify and recommend opportunities and implement improvements of CX.
- Design and develop designated programs and activities for key stakeholder, ensuring alignment with current CAF’s programs and activities.
- Work towards CAF’s ultimate goal which is to enhance CX’s reputation and mitigate reputational damages and risks
- To establish networks and build up rapport with stakeholders to facilitate the communication between them and the company, including to act as a contact point for stakeholders, especially for local political heavyweights.
- To coordinate and facilitate replies to enquiries, requests and complaints received from the Legislative Council, Government Departments and the public.
- Responsible for solving any issue that key stakeholders experiences with CX.
- Oversee the stakeholder databases to ensure all data are essential and updated.
- Critically evaluate data and information collected from stakeholders to identify and recommend opportunities and implement improvements of CX.
- Design and develop designated programs and activities for key stakeholder, ensuring alignment with current CAF’s programs and activities.
- Work towards CAF’s ultimate goal which is to enhance CX’s reputation and mitigate reputational damages and risks
Requirements
- Degree holder with major in Public Relations, Communications, Marketing, Journalism or related disciplines
- 10+ relevant working years in public relations and corporate communications and at least 5 years of management experiences
- Strong network and knowledge with local stakeholders, including government officials, lawmakers, political parties and concern groups
- Profound professional knowledge and skills in networking and interpersonal skills
- Strong political sensitivity and familiar in current socio-economic environment
- Strong aptitude in leadership, action planning and organising
- Demonstrable experience in crisis management within a very fast-moving environment
- Excellent written and verbal communication skills in English and Chinese is a must
- Communicate like a leader
- 10+ relevant working years in public relations and corporate communications and at least 5 years of management experiences
- Strong network and knowledge with local stakeholders, including government officials, lawmakers, political parties and concern groups
- Profound professional knowledge and skills in networking and interpersonal skills
- Strong political sensitivity and familiar in current socio-economic environment
- Strong aptitude in leadership, action planning and organising
- Demonstrable experience in crisis management within a very fast-moving environment
- Excellent written and verbal communication skills in English and Chinese is a must
- Communicate like a leader
Salary
Negotiable
Benefits
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Location
Validity
Expired