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Digital Manager, Customer and Retail

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
Location: Hong Kong

Role Introduction
Reports to: Head of Digital Customer and Retail
- Lead the teams to manage various retail projects covering, but not limited to, travel, lifestyle, experiences and financial related products
- Liaise with external partners and vendors to implement integration projects
- Collaborate with various teams and stakeholders to realize omni-channel approach towards customer experience delivery via both various digital touchpoints
- To assist maximization of sales and profit through digital enablement to improve speed-to-market & quality
- To drive internal data collaboration and external 3rd data partnership to form of super single view of customer for personalization of customer experience, customer lifecycle and loyalty management
Responsibilities
- Collaborate with stakeholders to design, develop and implement long-term strategic goals and short-term tactical plans for deploying, managing and maintaining the services
- Build and market a clear and inspiring product vision
- Identify stakeholders needs and translate them into a product backlog
- Lead the teams to manage the product backlog in close collaboration & interaction with teams (write user stories engaging the teams, set sprint goals, contribute to refinement, prioritize etc.)
- Set the right environment for the teams to thrive, be productive and deliver maximum business value
- Maintain a positive relationship with stakeholders and partners, and report on service evolution and quality, and translate feedback into product features
- Contribute to the construction, optimization & regular review of the product budget
- Stay abreast of developments in the tools and technologies that the teams are using and up to date on industry news
- Provide feedback on the team and individuals performances
Requirements
- University degree in Computer Science, Business, Marketing or related discipline.
- Minimum 7 years of experience in Project Management, e-Commerce or Product
- Development. Experience in industries like airline, travel, retail a definite advantage
- Strong understanding and solid experience in eCommerce business systems, web platform and system integration landscape
- Ability to inspire, build trust and promote collaboration among stakeholders in Business, IT, Digital Product
- Resourceful, self-motivated, and decisive with strong influencing and interpersonal skills
- Estimating, budgeting, and reporting abilities
- Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines
Salary
Negotiable
Benefits
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