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IT Practice Lead

Cathay Pacific
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Location: Hong Kong

Role Introduction
Reports to: IT Practice Manager
The IT Practice Lead is responsible for leading and building community of practices; continuously improving practice frameworks, processes and toolsets; and aligning and integrating with other IT practices, Planning & Governance teams, and EPMO processes.
Key Responsibilities
- Lead IT practices to enable quality outcomes and faster delivery:
 Develop and continuously improve the relevant IT Practice methodologies/frameworks, processes and toolsets.
 Seek best practices/innovation from internal and external sources that could be beneficial to the organization; and propose how it could adapted and implemented into the Cathay environment.
 Monitor IT practices and collect feedback using different methods.
 Define and enable the execution of the IT Quality Management Framework for a specific practice, including performance of health checks; and obtaining, analysing and communicating lessons learned.
 Manage the change being introduced by continuous improvement to improve adoption.
- Lead and build community of practices to support high performing teams:
 Coach and provide ongoing advisory and consulting to practitioners and teams per the IT Practice Engagement Model.
 Train practitioners in the required practice methodologies/frameworks, processes and toolsets to enable their effectiveness and increase productivity.
 Lead and enable practice champions to promote practices and obtain feedback for continuous improvement.
 Represent the IT practice in the relevant recruitment of practitioner roles, evaluating candidates on competency and specific practice criteria.
- Lead the alignment and integration with other IT Practices, Planning & Governance Teams, and EPMO processes, and provide timely and effective communications:
 Align and integrate the relevant practice methodologies/frameworks, processes and toolsets with other IT practices, with other Planning & Governance teams, and with EPMO processes.
 Support the IT practice content repository to ensure that content is accurate, relevant and up-to-date.
 Manage internal practice communications channels.
 Manage and facilitate practice meetings
- Develop in-house capability through training, coaching, advisory services, as well as facilitation of collaboration among different communities of practice/product
 Conduct training needs analysis
 Facilitate skill and capability uplift programs to address gaps and to uplift the soft and hard skills and business knowledge of IT colleagues.
- Responsible for the ongoing management of the IT Graduate Trainee and Internship Programme
 Lead the annual recruitment and run the marketing campaign and run the competency-based including different phases such as campus interviews and on-site assessment centres
 Design and run the onboarding events and subsequent engagement activities
 Manage the rotations of the trainee according to the curriculum
 Provide coaching and advisory to the trainee community
 Drive innovations and support delivery of the Cathay Moments application
 Lead the IT Graduate Trainee in delivering the annual Hackathon
- Degree qualifications in Computer Science, Information Systems or related disciplines.
- Possess minimum 6 years of experience as a practitioner in the relevant practice, and minimum 10 years of related IT experience.
- Proven ability to effectively coach, consult with, and advise individuals and teams.
- Demonstrates leadership skills, and can influence decision making.
- Strong analysis and problem solving skills, with a focus on process improvement.
- Ability to interact professionally with diverse groups of stakeholders, with strengths in relationship and stakeholder management
- Passionate and ability to motivate and inspire teams
- Excellent verbal and written communication and presentation skills.
- Demonstrates experience in designing and running training sessions on practice-relevant topics.
- Demonstrates practical change management experience
- Keeps abreast across industry trends, findings and reports related their area of practice.
- Solid knowledge of end-to-end project delivery and solution delivery lifecycles and methodologies, including understanding of Business Analysis, Project Management, Agile/SCRUM, Software Development, Architecture, Infrastructure, Operations and DevOps practices,
- Agile/SCRUM, Project Management and ITIL certifications would be an advantage
- Airline knowledge is beneficial
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