Senior Airport Lead
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
Become a part of our global family and apply to us at our location (port) in Frankfurt am Main. Is the world at the airport magical for you? – You are passionate about giving our customers the best possible start to their journey and are always an attentive representative of Cathay Pacific Airways. Then we are looking for you immediately and in a permanent position as:
Senior Airport Lead (m/f/d)
Shift model / Level A / Full time 100%
Senior Airport Lead (m/f/d)
Shift model / Level A / Full time 100%
Responsibilities
-You support the airport manager in all tasks and challenges
-Deputizing as “Operational Duty Holder (OHD) of our airline at the airport
-Ensuring our safety and quality policies at the station in relation to our service providers
-Ensuring regulatory requirements and quality standards at Frankfurt Airport
-Manage and supervise and motivate the Groundhandling Agent team
-Development of ideas to make processes and procedures safer and more efficient
-Handle special projects as required
-Ensuring that the crisis management emergency plan is up to date at all times
-Communication with airport management
-Support with station management in the administration area
-Deputizing as “Operational Duty Holder (OHD) of our airline at the airport
-Ensuring our safety and quality policies at the station in relation to our service providers
-Ensuring regulatory requirements and quality standards at Frankfurt Airport
-Manage and supervise and motivate the Groundhandling Agent team
-Development of ideas to make processes and procedures safer and more efficient
-Handle special projects as required
-Ensuring that the crisis management emergency plan is up to date at all times
-Communication with airport management
-Support with station management in the administration area
Requirements
-Ideally professional experience as a check-in agent for an airline or a ground handling agent
-At least 3 years of professional experience in customer service at an airline or service provider
-Willingness to work shifts, especially on weekends and public holidays
-We require good German and fluent English language skills - ideally language skills in Cantonese or Mandarin
-Very strong organizational talent, very structured and independent way of working
-Service orientation
-Team player who never loses his nerve even under time pressure and always thinks outside the box
-If necessary, travel to other locations in Europe
-Have the right to work in Germany
-At least 3 years of professional experience in customer service at an airline or service provider
-Willingness to work shifts, especially on weekends and public holidays
-We require good German and fluent English language skills - ideally language skills in Cantonese or Mandarin
-Very strong organizational talent, very structured and independent way of working
-Service orientation
-Team player who never loses his nerve even under time pressure and always thinks outside the box
-If necessary, travel to other locations in Europe
-Have the right to work in Germany
Salary
Negotiable
Benefits
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Employment Type
Qualification
Career Level
Min. Yrs. of Experience
3
Location
Validity
Expired