Sales Operation Executive
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
To partner with Account Managers to provide proactive sales and support to achieve the targets through the intelligent use of data enabling the achievement of revenue and the associated targets for the portfolio.
Responsibilities
Account Management
- Support the Channel Distribution strategy for the Port / Territory
- Manage smaller but value driven Agents/Corporates as per agreed targets using an insights driven approach
- Provide coverage and support for the Account Manager role as and when required
- Service high value agents/Corporates as an exception as required
- Grow the business by actively seeking new sales leads and customers.
Sales Support and Reporting
- Supply the regional business development team with market information from time to time in accordance with Cathay’s anti-trust policies and guidelines as required
- Produce ad-hoc reports, revenue statements and analysis on accounts and agents as required in a timely manner to flag any opportunities or trends
- Update sales results for each tactical promotional fare for evaluation as required
- Ensure that monthly flown revenue report and BSP sales data is prepared
- Handling all groups (GIT) requirement from agencies and manage group bookings.
General
- Utilise tools such as SFA, DDS and Qliksense to run reports and conduct analysis for Trade Account Managers
- Where there is no local Cathay Marketing presence, proof materials to ensure language, content and context in the local marketplace is appropriate
- Any other reasonable task as requested
People Development and Performance Management
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team to foster positive team spirit and facilitate teamwork
- Demonstrate leadership and lead by example in accordance with Cathay’s core values
- Maintain active and ongoing dialogue in relation to employee goals and individual performance
- Actively engage with employees to enhance communication and their understanding of department goals
- Enhance the employee experience in line with the role level and the internal brand promise
E&A
- Emergency and Accident and Crisis Response responsibilities as required
- Support the Channel Distribution strategy for the Port / Territory
- Manage smaller but value driven Agents/Corporates as per agreed targets using an insights driven approach
- Provide coverage and support for the Account Manager role as and when required
- Service high value agents/Corporates as an exception as required
- Grow the business by actively seeking new sales leads and customers.
Sales Support and Reporting
- Supply the regional business development team with market information from time to time in accordance with Cathay’s anti-trust policies and guidelines as required
- Produce ad-hoc reports, revenue statements and analysis on accounts and agents as required in a timely manner to flag any opportunities or trends
- Update sales results for each tactical promotional fare for evaluation as required
- Ensure that monthly flown revenue report and BSP sales data is prepared
- Handling all groups (GIT) requirement from agencies and manage group bookings.
General
- Utilise tools such as SFA, DDS and Qliksense to run reports and conduct analysis for Trade Account Managers
- Where there is no local Cathay Marketing presence, proof materials to ensure language, content and context in the local marketplace is appropriate
- Any other reasonable task as requested
People Development and Performance Management
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team to foster positive team spirit and facilitate teamwork
- Demonstrate leadership and lead by example in accordance with Cathay’s core values
- Maintain active and ongoing dialogue in relation to employee goals and individual performance
- Actively engage with employees to enhance communication and their understanding of department goals
- Enhance the employee experience in line with the role level and the internal brand promise
E&A
- Emergency and Accident and Crisis Response responsibilities as required
Requirements
Academic Qualifications
- Diploma or certificate (in a relevant Sales, Marketing or Business field) is preferred
Knowledge, Skills, Training and Experience
- A minimum of two years’ relevant experience in data analysis
- Demonstrable commercial acumen
- Experience in, or knowledge of, the airline industry is a distinct advantage
- Experience in leading a team to success
- Proven numeracy and analytical skills
- Knowledge of PRISM, MIDT, DDS and Sales Force Automation Tool is preferred
- Excellent communication and interpersonal skills
- Excellent PC literacy in Word, Excel and PowerPoint
- Ability to cover and progress into an Outdoor Sales role
- Adaptive to and embraces constant change
- Diploma or certificate (in a relevant Sales, Marketing or Business field) is preferred
Knowledge, Skills, Training and Experience
- A minimum of two years’ relevant experience in data analysis
- Demonstrable commercial acumen
- Experience in, or knowledge of, the airline industry is a distinct advantage
- Experience in leading a team to success
- Proven numeracy and analytical skills
- Knowledge of PRISM, MIDT, DDS and Sales Force Automation Tool is preferred
- Excellent communication and interpersonal skills
- Excellent PC literacy in Word, Excel and PowerPoint
- Ability to cover and progress into an Outdoor Sales role
- Adaptive to and embraces constant change
Salary
Negotiable
Location
Validity
Expired