Retail and eCommerce Executive
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Cathay, the new premium travel lifestyle brand under the Cathay Pacific Group, is now looking for a Retail & eCommerce Executive professional to join our Cathay shop team.
Under our brand platform Move Beyond, our purpose is to move people forward in life through our ability to connect them to meaningful people, places, and experiences. Sitting under the Customer Relationship & Retail team, you will be a part of lighting up our retail experience at every opportunity, amplifying and enhancing the image of our brand.
The role is to support and play an integral part in developing the Cathay eCommerce shop offerings, further expanding our curated portfolio of products in the world of food and wine merchandise categories targeting Hong Kong and overseas customers’ needs.
The candidate will work closely with different parties to ensure a smooth sales operation and customer shopping experience. Furthermore, assist in merchandise sourcing, managing partners and suppliers’ relationship, eCommerce content management, event management and operation support.
Under our brand platform Move Beyond, our purpose is to move people forward in life through our ability to connect them to meaningful people, places, and experiences. Sitting under the Customer Relationship & Retail team, you will be a part of lighting up our retail experience at every opportunity, amplifying and enhancing the image of our brand.
The role is to support and play an integral part in developing the Cathay eCommerce shop offerings, further expanding our curated portfolio of products in the world of food and wine merchandise categories targeting Hong Kong and overseas customers’ needs.
The candidate will work closely with different parties to ensure a smooth sales operation and customer shopping experience. Furthermore, assist in merchandise sourcing, managing partners and suppliers’ relationship, eCommerce content management, event management and operation support.
Responsibilities
-Work together with team’s assistant manager and team head on partner relationship development
-Identify new partners / suppliers and products of food & wine categories for the eCommerce platform
-Work with wine partners to create tasting events from planning to execution
-Work with vendors to ensure all information on the platform are up-to-date and accurate, include but not limited to product information, price, promotion details
-Work with partners to generate exciting marketing opportunities and maximize funding support
-Assist to plan, coordinate and execute marketing strategies and campaigns with internal marketing team
-Responsible for regularly updating the eCommerce site content using content management tool
-Provide regular result analysis and reporting on product sales trend and suggest areas of improvement
-Provide appropriate solutions or alternatives to customer complaints and follow up to ensure resolution
-Participate and contribute to ad-hoc projects and/or reports whenever required
-Identify new partners / suppliers and products of food & wine categories for the eCommerce platform
-Work with wine partners to create tasting events from planning to execution
-Work with vendors to ensure all information on the platform are up-to-date and accurate, include but not limited to product information, price, promotion details
-Work with partners to generate exciting marketing opportunities and maximize funding support
-Assist to plan, coordinate and execute marketing strategies and campaigns with internal marketing team
-Responsible for regularly updating the eCommerce site content using content management tool
-Provide regular result analysis and reporting on product sales trend and suggest areas of improvement
-Provide appropriate solutions or alternatives to customer complaints and follow up to ensure resolution
-Participate and contribute to ad-hoc projects and/or reports whenever required
Requirements
-Bachelor’s degree holder
-Minimum 2 years of working experience, preferably in food & wine or eCommerce
-Must be highly organised, detail-orientated and possesses strong analytical skills
-Able to handle multiple projects with good time management skill
-Strong passion in food & wine
-Wine knowledge or WSET certificate is an advantage
-Excellent social and communication skills
-Fluency in English, Cantonese and Mandarin preferred
-Good knowledge of MS Office, including Word, Excel and PowerPoint
-Immediate available is highly preferable
-Minimum 2 years of working experience, preferably in food & wine or eCommerce
-Must be highly organised, detail-orientated and possesses strong analytical skills
-Able to handle multiple projects with good time management skill
-Strong passion in food & wine
-Wine knowledge or WSET certificate is an advantage
-Excellent social and communication skills
-Fluency in English, Cantonese and Mandarin preferred
-Good knowledge of MS Office, including Word, Excel and PowerPoint
-Immediate available is highly preferable
Salary
Negotiable
Benefits
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Employment Type
Qualification
Career Level
Min. Yrs. of Experience
2
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Validity
Expired