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Digital Manager, Customer & Retail

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
-Taking a leadership role in loyalty platform replacement project for Asia’s leading
lifestyle rewards programme – Cathay
-Formulating strategic vision and implementation roadmap, translate business
requirements into technology requirements, coordinate testing internally and
externally with partners, prepare business readiness on production release, etc, to ensure the loyalty platform migration project success.
-Act as a central point of contact for the project of Digital team, and able to drive the entire project lifecycle, providing consulting/governance and subject matter expertise for the business.
-Anticipate bottlenecks, mitigate project risks, quantifies the impact of making trade-offs, and balances business needs against technical or platform constraints.
-Be accountable for end-to-end development cycle (including operational/production cutover) for the ecosystem in ensuring high availability of the business capabilities and will also influence continual improvement practices through collaboration with other technology teams including third party digital partners.
-Be primary contact point on managing loyalty platform vendor, project planning on resources and budget, reporting to ensure successful project delivery through the agile approach.
Responsibilities
-Play a leadership role in loyalty platform replacement project and planning the ongoing longer-term roadmap based on business direction and customer experience. Collaborating with IT to drive business and technology innovation to achieve business unit’s goals.
-Work with business users/platform end users to understand their requirements and assist in problem solving by providing recommendations.
-Work with IT and 3rd party vendors to identify technical solutions. Manage the end-to-end user story details for development.
-Working with IT and stakeholders to manage the loyalty platform replacement project. Ability to analyze information, understand business requirements and rules underneath. Ensure features with proper integration to different systems/touchpoints are fully reviewed and considered thought coordinating and communicating with IT and business users.
-Lead the teams to manage the product backlog in close collaboration & interaction with teams (contribute to refinement, prioritize, solution discussion, etc.), and ensure good quality of deliverables within agreed timeline.
-Ensure the features are ready for release on schedule by closely communicating with relevant teams on development readiness.
-Ensure all business and technical process and procedure changes are completely worked out after project implementation. Also ensure the production support model in place with relevant teams after release.
-Keep abreast to the latest development on loyalty platform/business and identifying relevant feature and solution to business.
-Coach and groom junior team members
-Estimating, budgeting, and reporting abilities
Requirements
-University degree in Business, Information Technology, Computer Science or related discipline
-Minimum 7 year’s relevant experience in project implementation or product management, with focus in loyalty/CRM platform
-Good background of project coordination, technical solution delivery or application development management with the ability to work collaboratively across business teams, technical teams, UAT teams and external partners.
-Business acumen with good influencing and stakeholder management skills, solid stakeholder management experience
-Take ownership, resourceful and decisive.
-A self-motivated, dynamic and innovative team player with excellent interpersonal, communications, organizational and problem-solving skills
Independent, detail-oriented, multitask and able to work under pressure to meet deadline.
-Polished communication skills in both written & spoken English and Chinese
-Experience in loyalty industry is a definite advantage.
-Demonstrated experience with Agile project management methodologies and tools.
-Knowledge of Customer Centric design process will be an advantage.
Salary
Negotiable
Benefits
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Employment Type
Qualification
Career Level
Min. Yrs. of Experience
7
Location
Validity
Expired

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