Digital Experience Executive - Web
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Role Introduction
Reports To: Digital Experience Manager – Web & Membership
The job holder is responsible for supporting the website roadmap delivery to improve customer experience and drive conversion. He/she will also provide advice on digital experience design in other online channels, such as corporate sales portal
Reports To: Digital Experience Manager – Web & Membership
The job holder is responsible for supporting the website roadmap delivery to improve customer experience and drive conversion. He/she will also provide advice on digital experience design in other online channels, such as corporate sales portal
Responsibilities
- Work with different parties (e.g. IT, Digital Content, Sales etc) to design website features and functionalities to improve customer experience and conversion
- Research and articulate the features necessary to provide customers access to our promotions across the site and beyond
- Monitor website performance and customer engagement on website across all markets
- Provide advice to other BUs on digital experience design on their platforms
- Understand and monitor new trends and technologies.
- Research and articulate the features necessary to provide customers access to our promotions across the site and beyond
- Monitor website performance and customer engagement on website across all markets
- Provide advice to other BUs on digital experience design on their platforms
- Understand and monitor new trends and technologies.
Requirements
- Bachelor degree in Business, Computer Science or related subjects with minimum 3 years of relevant experiences
- Strong e-commerce background in driving user engagement and conversion across online channels.
- Understanding compliance requirements and website standards.
- Advanced understanding of Scrum and Agile methodologies.
- Knowledge of or experience in usability, UX/UI design.
- Able to generate insights and understand trends from data analysis.
- Strong e-commerce background in driving user engagement and conversion across online channels.
- Understanding compliance requirements and website standards.
- Advanced understanding of Scrum and Agile methodologies.
- Knowledge of or experience in usability, UX/UI design.
- Able to generate insights and understand trends from data analysis.
Salary
Negotiable
Benefits
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Employment Type
Qualification
Career Level
Min. Yrs. of Experience
3
Location
Validity
Expired