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Customer Services Officer

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
Highlight
Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above*.
If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.
Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.
Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*.
Responsibilities
-Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
-Deliver a seamless airport experience to our passengers from check-in to boarding
-Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
-Opportunities to assist some behind-the-scene operations tasks
-Prepare flight related documentations to ensure safe and an on-time operations
Requirements
-Right to work in Hong Kong
-Minimum age of 18
-Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage
-Flexibility to work on shift schedules (including overnight, weekend and public holidays)
Fresh graduates are welcome, experience in hospitality or service industry would be an advantage
-Candidate with at least 1.5 year of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer (more relevant package will be offered)
-As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test
Salary
Negotiable
Benefits
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Employment Type
Career Level
Location
Validity
Until 2024/02/28 - 7 days left
How to Apply?
Interested parties please Sign in + Apply
(All Personal information will be used for recruitment purpose only)

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