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Customer Service Officer (Serviced Apartment)

Established in the 1970s, Sino Group, is a leading property developer in Hong Kong with more than 250 buildings with a total area over 80,000,000 sq. ft. in our investment and development portfolio to date. Our core business encompasses the development of residential properties, offices, industrial and retail properties for sale and investment in China (Hong Kong and Mainland), Singapore and Australia. Widely diversified, the Group comprises private companies owned by the Ng Family as well as three listed companies.
 
Our core business is complemented by property services ranging from management to security and environmental services. We are also a major player in hotel and club management as well as car park operations. With a team of over 10,000 dedicated professionals, we are committed to creating better lifescapes.
 
Far East Organization, Sino Group’s sister company, is the largest private property developer in Singapore. Since its establishment in 1960, Far East Organization has provided the island nation with more than 780 properties, including 58,000 private homes, or 1 in 6 private homes in Singapore.
 
Yeo Hiap Seng, another affiliate company, specialises in the food and beverage business in Asia Pacific with over 200 brands. Yeo Hiap Seng has also ventured into real estate development in Singapore and other markets.
 
WHAT WE VALUE
  • Understand the needs of individuals and communities, we put our customer first.
  • Thinking ahead and being proactive ensures our preparedness.
  • Together with our sense of urgency and quest for continuous improvement, we constantly look for ways to surpass the expectations of our stakeholders.
  • We maintain integrity in everything we do.
  • Through humility, we appreciate and respect one another.
  • With strong teamwork, we strive for quality excellence in building our business and our communities.
 
Highlight
Post date: 16 November 2023
Ref: CSO-SA
Department: Leasing
Location: Tsim Sha Tsui / Wan Chai / Central
Responsibilities
The candidate will assist the Leasing Manager to perform day-to-day building management of the serviced apartment and oversee the apartment’s daily operation, maintenance and cleaning services. Duties also included handover / takeover services, follow up services on tenant requests, enquiries, service calls and/or complaints, and monitoring the progress of all daily repair and maintenance services. He/ She will also be responsible for assisting leasing team on daily operations, providing administration support, preparing tenancy documents and handling incoming telephone calls and general enquiries.
Requirements
- At least diploma holder in any disciplines
- 2 years of real estate related experience, especially in hotel or serviced apartment
- Proactive and customer oriented
- Good interpersonal, communication and presentation skills
- Good command of spoken and written English and Chinese. Proficiency in Putonghua an advantage
- Able to work independently and under pressure
- Knowledge of relevant statutory requirements, regulations and licensing requirements is an advantage
- Good computer skills
- Shift duty is required
- Proactive fresh graduates will also be considered
Salary
Negotiable
Benefits
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Employment Type
Career Level
Min. Yrs. of Experience
2
Location
Validity
Expired

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