Customer Care Advisor (Part time)
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Role Introduction
Reports to: Customer Contact Team Lead
The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers.
Build strong relationship with customers and ensure the generation of maximum revenue through direct channels.
Interpret customer needs, promote Cathay Pacific (CX) services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.
Role Introduction
Reports to: Customer Contact Team Lead
The Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers.
Build strong relationship with customers and ensure the generation of maximum revenue through direct channels.
Interpret customer needs, promote Cathay Pacific (CX) services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.
Responsibilities
- Provide customer service through Digital (e.g. livechat, whatsapp, FB messenger, etc.) and Telephone channel
- Assist customers to reserve and make alteration of travel plans
- Guide customers to use our websites and mobile application
- Respond to general enquiries and feedback from worldwide customers
- Recommend travel products, fares and services and provide after-sales support
- Assist customers to reserve and make alteration of travel plans
- Guide customers to use our websites and mobile application
- Respond to general enquiries and feedback from worldwide customers
- Recommend travel products, fares and services and provide after-sales support
Requirements
- Provide customer service through Digital (e.g. livechat, whatsapp, FB messenger, etc.) and Telephone channel
- Assist customers to reserve and make alteration of travel plans
- Guide customers to use our websites and mobile application
- Respond to general enquiries and feedback from worldwide customers
- Recommend travel products, fares and services and provide after-sales support
- Assist customers to reserve and make alteration of travel plans
- Guide customers to use our websites and mobile application
- Respond to general enquiries and feedback from worldwide customers
- Recommend travel products, fares and services and provide after-sales support
Salary
Negotiable
Benefits
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Location
Validity
Expired