Cabin Crew Service Excellence & Engagement Executive (1-year contract)
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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To support the Cabin Crew Service Excellence Manager in developing and executing the SET engagement plan for cabin crew. They serve as the main point of understanding cabin crew needs and coordinating the delivery of services or products. This role acts as a trusted advisor, providing guidance and support throughout the engagement process.
Responsibilities
Engagement Event Planning and Execution:
-Work with Cabin Crew Service Excellence Manager to develop and execute cabin crew engagement strategy of engagement activities.
-Develop and nurture relationships with our cabin crew. Act as a primary point of contact for all cabin crew inquiries and concerns regarding engagement-related tasks and duties.
-Responsible for the entire engagement events, from promoting the event to handling the registration process and the onsite support.
-Continuously review and analyze trends to develop creative ways to effectively engage and stay connected with the crew community.
-Collaborate with internal teams, such as ISD comms and engagement team to coordinate resources, timelines, and deliverables to meet requirements.
-Deploy manpower and resources to ensure a smooth and successful execution.
-Provide day-to-day administrative and logistic support for all engagement activities and events.
-Represent SET for all engagement-related events.
-Lead and work with cabin crew secondee(s) supporting crew engagement programmes and activities.
-Responsible and oversee the operation of the cabin crew refreshment corner.
-Collaborate with SET members in connecting with crew in a meaningful and creative way.
Data and Insights:
-Track and analyse key performance indicators (KPIs) to measure cabin crew engagement success.
-Prepare reports and presentations to communicate progress and identify areas for improvement.
Administration and ad hoc tasks:
-Assist CCSEM/AMCCSE in handling administration-related tasks
-Undertake ad-hoc projects as assigned.
-Work with Cabin Crew Service Excellence Manager to develop and execute cabin crew engagement strategy of engagement activities.
-Develop and nurture relationships with our cabin crew. Act as a primary point of contact for all cabin crew inquiries and concerns regarding engagement-related tasks and duties.
-Responsible for the entire engagement events, from promoting the event to handling the registration process and the onsite support.
-Continuously review and analyze trends to develop creative ways to effectively engage and stay connected with the crew community.
-Collaborate with internal teams, such as ISD comms and engagement team to coordinate resources, timelines, and deliverables to meet requirements.
-Deploy manpower and resources to ensure a smooth and successful execution.
-Provide day-to-day administrative and logistic support for all engagement activities and events.
-Represent SET for all engagement-related events.
-Lead and work with cabin crew secondee(s) supporting crew engagement programmes and activities.
-Responsible and oversee the operation of the cabin crew refreshment corner.
-Collaborate with SET members in connecting with crew in a meaningful and creative way.
Data and Insights:
-Track and analyse key performance indicators (KPIs) to measure cabin crew engagement success.
-Prepare reports and presentations to communicate progress and identify areas for improvement.
Administration and ad hoc tasks:
-Assist CCSEM/AMCCSE in handling administration-related tasks
-Undertake ad-hoc projects as assigned.
Requirements
-Tertiary education.
-Minimum 3 years relevant experience in the related field (Cabin crew experience an advantage).
-Good communication and interpersonal skills with high standards of written and spoken English and Chinese.
-Excellent teamwork, good self-motivation and ability to challenge status quo and implement change.
-Experience developing and executing employee engagement strategies.
-Computer literacy e.g. Excel, PowerPoint, MS Word.
-Good analytical, planning and organizational skills and ability to work independently and manage stress.
-Approachable and outgoing personality.
-Creative, dynamic and innovative.
-Minimum 3 years relevant experience in the related field (Cabin crew experience an advantage).
-Good communication and interpersonal skills with high standards of written and spoken English and Chinese.
-Excellent teamwork, good self-motivation and ability to challenge status quo and implement change.
-Experience developing and executing employee engagement strategies.
-Computer literacy e.g. Excel, PowerPoint, MS Word.
-Good analytical, planning and organizational skills and ability to work independently and manage stress.
-Approachable and outgoing personality.
-Creative, dynamic and innovative.
Salary
Negotiable
Benefits
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Employment Type
Qualification
Career Level
Min. Yrs. of Experience
3
Location
Validity
Expired