At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
The jobholder is responsible to support the design and execution of career development strategies for Cabin Crew in our Inflight Service Delivery, and participating in assessment and selection activity for promotion, progression and retirement age extension interviews. The jobholder is also accountable for contributing to various HR projects and daily operations to enhance cabin crew engagement and development.
Crew Crew Career Development
-Lead the execution of Cabin Crew Career Development strategy, including selection processes, job advertisement creation, promotion criteria, screening, selecting, offer, and training roster arrangement
-Lead the promotion assessment and retirement age extension (RAE) process including but not limited to liaise with different stakeholders, prepare and conduct briefing, design and implement the activity rundown, take part in panel interviews, result consolidations and result announcement etc.
-Design and implement assessment tools and systems for progression, promotion and RAE selections
-Take part in role plays and panel interviews for progression, promotion and RAE assessments
-Support managers in reviewing promotion and RAE processes and propose alignment with Corporate strategy
-Manage recruitment-related technology platforms (HireVue, Cut-E, Learning HUB etc.)
-Oversee the roster arrangement for secondee, progression and promotion training
-Handle CXposure requests from other departments. Shortlist candidates and conduct interviews if necessary
Continuous Improvement and Others
-Support the digitalisation project for workflow review
-Guide and support Cabin Crew Career Development Officer in providing administrative support
-Deputise Assistant Manager Cabin Crew Career Development and Cabin Crew Career Development Officer if needed
-Take up and support any ad hoc projects assigned by Assistant Manager, Cabin Crew Career Development
-Strong customer service background and at least 3 years’ experience working in customer service sector
-Good understanding of cabin crew culture
-Experience working in HR / Talent Acquisition roles and Cabin Crew roles advantageous
-Experience working with recruitment platform advantageous
-Good communication skills (both verbal and written) in English and Cantonese
-Strong influencing and relationship management skills
-Able to work independently, handle multi-task and projects
-Proactive, high drive, attention to detail
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Min. Yrs. of Experience