Baggage Services Officer
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Location: Hong Kong
Reports to: Baggage Services Lead
HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.
Closing Date: 2022-09-06
Reports to: Baggage Services Lead
HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.
Closing Date: 2022-09-06
Responsibilities
- Deliver a seamless baggage experience to our passengers
- Act as ambassadors greeting arrival passengers
- Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
- Offer alternative solutions to settle baggage claims and render assistance to all passengers
- Trace missing baggage thoroughly
- Arrange delivery of mishandled bags to passenger promptly
- Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow up
- Act as ambassadors greeting arrival passengers
- Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
- Offer alternative solutions to settle baggage claims and render assistance to all passengers
- Trace missing baggage thoroughly
- Arrange delivery of mishandled bags to passenger promptly
- Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow up
Requirements
- The permanent Hong Kong resident status
- Minimum age of 18
- Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
- Proficiency in spoken English and Cantonese. Mandarin is an advantage
- Flexibility to work on shift schedules (including overnight, weekend and public holidays)
Must have completed the COVID-19 vaccinations and obtain negative CNTS (Combined Nasal and Throat Swabs Test) result to comply with Airport Authority requirements for entering airport restricted area. This requirement may be subject to review and change from time to time by Airport Authority, for details, please refer to Press Releases, Media Centre - Hong Kong International Airport (hongkongairport.com).
- Minimum age of 18
- Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
- Proficiency in spoken English and Cantonese. Mandarin is an advantage
- Flexibility to work on shift schedules (including overnight, weekend and public holidays)
Must have completed the COVID-19 vaccinations and obtain negative CNTS (Combined Nasal and Throat Swabs Test) result to comply with Airport Authority requirements for entering airport restricted area. This requirement may be subject to review and change from time to time by Airport Authority, for details, please refer to Press Releases, Media Centre - Hong Kong International Airport (hongkongairport.com).
Salary
Negotiable
Benefits
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Location
Validity
Expired