Assistant Manager Group Business Resilience - Crisis Response
At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.
With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.
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Manages the Group’s crisis training programme and crisis management system design and functionality as well as supporting the Group’s humanitarian programme.
Responsibilities
Training Programme
-Design and manage the Group’s crisis training programme, including curriculum development and delivery as appropriate.
-Develop a management system to handle, organize and update all departmental training material (including compliance materials).
-Assist in development and consolidation of resources and materials to maintain their required regulatory standards and internal requirements. This entails developing the training contents in conjunction with various GSORM functions and stakeholders.
-Assist in working with key stakeholder representatives to develop, deliver and / or maintain the specific details and structures of their training programmes.
-Explore and develop appropriate platforms / vehicles together with key stakeholders to deliver the GSORM training in order to maximize the training impact and effectiveness.
Care Team Training
-Teach Care Team training classes.
-Maintain certification in Care Team HSR training.
-Family Support Centre
-Data Exchange
Crisis Response Centre Readiness
-Physical campus preparedness via standardised health check programme.
-Same for CRC supporting facilities and infrastructure.
-Serve as primary PSD and JLL liaison.
Strategic Crisis Plan Oversight
-Strategic and daily management of Group’s crises plans;
-Crisis Response Centre Operations Guide.
-Crisis Response Centre Executive Command Room checklists and documents.
-Crisis Response Centre Command Room checklists and documents.
-Head Office Department plans and checklists.
ECRM / A2 / Comm Officer Programme
-Serve as the primary liaison with People Department on selection and induction of new management trainees to crisis response duties.
-Serves as the primary liaison with all ECRM,
A2, and Comm Officer Assignees.
Crisis Management System Specialised Projects
-New System Incubation and Induction Programme
Air China
-Serves as day-to-day liaison with Air China’s Emergency Response Department
Rotational Duty Officer
-Serve as a member of the 24/7/365 team duty officer roster.
Crisis Assignment
-Primary - Family Support Centre Oversight.
Alternate - Head of Humanitarian Response (2nd shift).
Programme Support
-Provide logistical support (e.g. rooms, accommodations, tickets) for exercises, special programmes, and other events.
Team Email Site
-Manage team’s email site forwarding messages to appropriate team members.
-Design and manage the Group’s crisis training programme, including curriculum development and delivery as appropriate.
-Develop a management system to handle, organize and update all departmental training material (including compliance materials).
-Assist in development and consolidation of resources and materials to maintain their required regulatory standards and internal requirements. This entails developing the training contents in conjunction with various GSORM functions and stakeholders.
-Assist in working with key stakeholder representatives to develop, deliver and / or maintain the specific details and structures of their training programmes.
-Explore and develop appropriate platforms / vehicles together with key stakeholders to deliver the GSORM training in order to maximize the training impact and effectiveness.
Care Team Training
-Teach Care Team training classes.
-Maintain certification in Care Team HSR training.
-Family Support Centre
-Data Exchange
Crisis Response Centre Readiness
-Physical campus preparedness via standardised health check programme.
-Same for CRC supporting facilities and infrastructure.
-Serve as primary PSD and JLL liaison.
Strategic Crisis Plan Oversight
-Strategic and daily management of Group’s crises plans;
-Crisis Response Centre Operations Guide.
-Crisis Response Centre Executive Command Room checklists and documents.
-Crisis Response Centre Command Room checklists and documents.
-Head Office Department plans and checklists.
ECRM / A2 / Comm Officer Programme
-Serve as the primary liaison with People Department on selection and induction of new management trainees to crisis response duties.
-Serves as the primary liaison with all ECRM,
A2, and Comm Officer Assignees.
Crisis Management System Specialised Projects
-New System Incubation and Induction Programme
Air China
-Serves as day-to-day liaison with Air China’s Emergency Response Department
Rotational Duty Officer
-Serve as a member of the 24/7/365 team duty officer roster.
Crisis Assignment
-Primary - Family Support Centre Oversight.
Alternate - Head of Humanitarian Response (2nd shift).
Programme Support
-Provide logistical support (e.g. rooms, accommodations, tickets) for exercises, special programmes, and other events.
Team Email Site
-Manage team’s email site forwarding messages to appropriate team members.
Requirements
-University graduate or equivalent with three to five years’ experience in large and/or multi-national company.
-Experience and/or extensive knowledge of crisis management and emergency planning plan design and implementation.
-Exceptional ability to determine root causes of problems and design effective solutions.
-Previous experience as a trainer preferred.
-Proven record in working successfully across functional boundaries and at all levels within an organisation.
-Able to work independently or as a team member.
-Excellent communications skills.
-Superior command of written and spoken English and Cantonese; Putonghua proficiency as well is a distinct advantage.
-Sensitivity in working with people from different cultures.
-Excellent analytical skills and attention to detail.
-Willingness to travel extensively worldwide.
-Experience and/or extensive knowledge of crisis management and emergency planning plan design and implementation.
-Exceptional ability to determine root causes of problems and design effective solutions.
-Previous experience as a trainer preferred.
-Proven record in working successfully across functional boundaries and at all levels within an organisation.
-Able to work independently or as a team member.
-Excellent communications skills.
-Superior command of written and spoken English and Cantonese; Putonghua proficiency as well is a distinct advantage.
-Sensitivity in working with people from different cultures.
-Excellent analytical skills and attention to detail.
-Willingness to travel extensively worldwide.
Salary
Negotiable
Benefits
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Validity
Expired